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<script> $(function () { var boxes = $("[class*='articleList']"); var questions2 = $('div[class=q_depth2]'); var questions3 = $('div[class=q_depth3]'); for (var i = 0; i < boxes.length; i++) { boxes[i].style.display = "none"; } for (var j = 0; j < questions2.length; j++) { questions2[j].style.display = "none"; } for (var r = 0; r < questions3.length; r++) { questions3[r].style.display = "none"; } }); function select_depth1(value) { var dataIndex = value; var depth2; var q_depth2_list = document.getElementsByClassName('q_depth2'); var q_depth3_list = document.getElementsByClassName('q_depth3'); $("input:radio[name*='q_depth2']").prop('checked', false); $("input:radio[name*='q_depth3']").prop('checked', false); for (var i = 0; i < q_depth2_list.length; i++) { q_depth2_list[i].style.display = "none"; } for (var j = 0; j < q_depth3_list.length; j++) { q_depth3_list[j].style.display = "none"; } $('#raiseTicket_div').css("display", "none"); var boxes = $("[class*='articleList']"); for (var i = 0; i < boxes.length; i++) { boxes[i].style.display = "none"; } if (dataIndex == 0'BTRe' || dataIndex == 1'RFRe') { dataIndex = 'Read'; depth2 = document.getElementById('div_q_depth2_1' + dataIndex); depth2.style.display = ''; } else if (dataIndex == 2'Lega') { depth2open_articleList = document.getElementByIdgetElementsByClassName('div_q_depth2articleList_2' + dataIndex); depth2open_articleList[0].style.display = ''; } $('#raiseTicket_div').css("display", ""); else } else { depth2 = document.getElementById('div_q_depth2_3' + dataIndex); depth2.style.display = ''; } } function select_depth2(value) { var dataIndex = value; var depth1_value = $('input[name=q_depth1]:checked').val(); var open_articleList; var depth3; var list_num; var boxes = $("[class*='articleList']"); for (var i = 0; i < boxes.length; i++) { boxes[i].style.display = "none"; } var q_depth3_list = document.getElementsByClassName('q_depth3'); for (var j = 0; j < q_depth3_list.length; j++) { q_depth3_list[j].style.display = "none"; } $("input:radio[name*='q_depth3']").prop('checked', false); $('#raiseTicket_div').css("display", "none"); if (depth1_valuedataIndex == 2 &'Scan' || dataIndex == 1) { var depth3 = document.getElementById('div_q_depth3_1'); depth3.style.display = ''; } else 'Sysm') { var list_num = depth1_value + '_' + dataIndex; open_articleList = document.getElementsByClassName('articleList_' + list_num); open_articleList[0].style.display = ''; $('#raiseTicket_div').css("display", ""); } else if } (dataIndex == 'Prnt') { function select_depth3(value) { list_num = depth1_value var+ dataIndex'_' =+ valuedataIndex; var depth1open_valuearticleList = $document.getElementsByClassName('input[name=q_depth1]:checked').val(articleList_' + list_num); var depth2_valueopen_articleList[0].style.display = $('input[name=q_depth2_2]:checked').val(); var depth3 = depth1_value + $('#raiseTicket_div' + depth2_value).css("display", ""); var open_articleList; var boxes = $("[class*='articleList']"); } else if (depth1_value == 'BTRe' || depth1_value == 'RFRe') { for (var ilist_num = 0; i < boxes.length; i++) { boxes[i].style.display = "none"depth1_value + '_' + dataIndex; } open_articleList = document.getElementsByClassName('articleList_' + depth3 + '' + dataIndex); list_num); open_articleList[0].style.display = ''; $('#raiseTicket_div').css("display", ""); } </script> <style> } .radioLabel_dpt1else { font-size: 10.5pt; depth3 line-height: 1.8= document.getElementById('div_q_depth3_' + dataIndex); } .radioLabel_dpt2 { depth3.style.display font-size: 10.5pt= ''; line-height: 1.8;} } function .radioLabel_dpt3select_depth3(value) { font-size: 10.5ptvar dataIndex = value; line-height: 1.8var depth1_value = $('input[name=q_depth1]:checked').val(); } .q_depth1 { var depth2 = 'q_depth2_' + depth1_value; var background-color: rgb(242, 242, 242, 1); depth2_value = $('input[name=' + depth2 + ']:checked').val(); padding: 15px; } .q_depth2 {var depth3 = depth1_value + '_' + depth2_value; background-color: rgb(242, 242, 242, 1); var open_articleList; var boxes padding: 15px= $("[class*='articleList']"); margin-top: 5px; } .q_depth3 for (var i = 0; i < boxes.length; i++) { background-color: rgb(242, 242, 242, 1); boxes[i].style.display = "none"; } padding: 15px; open_articleList = document.getElementsByClassName('articleList_' + depth3 + margin-top: 5px'_' + dataIndex); } div[class*='articleList'] {open_articleList[0].style.display = ''; border-left: 5px solid rgb(100, 150, 100, 1);$('#raiseTicket_div').css("display", ""); } </script> <style> .radioLabel_dpt1 { backgroundfont-colorsize: rgb(200, 220, 200, 0.2)10.5pt; marginline-topheight: 5px1.8; } #raiseTicket.radioLabel_divdpt2 { backgroundfont-colorsize: rgb(250, 250, 250, 0.2); border: 1px solid rgb(225, 225, 225, 1);10.5pt; line-height: 1.8; } .radioLabel_dpt3 { paddingfont-size: 15px10.5pt; marginline-topheight: 15px1.8; } </style> <div class=" .q_depth1"> { <span style="font-size: 14pt; font-weight: bold;">Q1. Select a problem type you have</span><br> <input type="radio" id="q_detph1_0" name="q_depth1" value="0" onclick="select_depth1(this.value)"> <label class="radioLabel_dpt1" for="q_detph1_0">A device feature does not work</label><br> <input type="radio" id="q_depth1_1" name="q_depth1" value="1" onclick="select_depth1(this.value)"> <label class="radioLabel_dpt1" for="q_depth1_1">Device operates abnormally</label><br> <input type="radio" id="q_depth1_2" name="q_depth1" value="2" onclick="select_depth1(this.value)"> <label class="radioLabel_dpt1" for="q_depth1_2">Device cannot connect wireless communication (network, BT, background-color: rgb(242, 242, 242, 1); padding: 15px; } .q_depth2 { background-color: rgb(242, 242, 242, 1); padding: 15px; margin-top: 5px; } .q_depth3 { background-color: rgb(242, 242, 242, 1); etc.)</label><br>padding: 15px; <input type="radio" id="q_depth1_3" name="q_depth1" value="3" onclick="select_depth1(this.value)"> margin-top: 5px; <label class="radioLabel_dpt1" for="q_depth1_3">Device have a power-related problem</label> </div> <div class="q_depth2" id="div_q_depth2_1"> <span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br> <input type="radio" id="q_detph21_0" name="q_depth2_1" value="0" onclick="select_depth2(this.value)"> <label class="radioLabel_dpt2" for="q_detph21_0">System features</label><br> <input type="radio" id="q_depth21_1" name="q_depth2_1" value="1" onclick="select_depth2(this.value)"> <label class="radioLabel_dpt2" for="q_depth21_1">Other features & App features</label><br> <input type="radio" id="q_depth21_2" name="q_depth2_1" value="2" onclick="select_depth2(this.value)"> <label class="radioLabel_dpt2" for="q_depth21_2">Scanner</label><br> <input type="radio" id="q_depth21_3" name="q_depth2_1" value="3" onclick="select_depth2(this.value)"> <label class="radioLabel_dpt2" for="q_depth21_3">Keypad</label> </div>} div[class*='articleList'] { border-left: 5px solid rgb(100, 150, 100, 1); background-color: rgb(200, 220, 200, 0.2); margin-top: 5px; } #raiseTicket_div { background-color: rgb(250, 250, 250, 0.2); border: 1px solid rgb(225, 225, 225, 1); padding: 15px; margin-top: 15px; } </style> <div class="q_depth2" id="div_q_depth2_2depth1"> <span style="font-size: 14pt; font-weight: bold;">Q2>Q1. Select Whatthe featuretype hasof ayour problem?<device</span><br> <input type="radio" id="q_detph22detph1_0" name="q_depth2_2depth1" value="0Andr" onclick="select_depth2depth1(this.value)"> <label class="radioLabel_dpt2dpt1" for="q_detph22detph1_0">Newtork (Wi-Fi, LTE...)<>Android device</label><br> <input type="radio" id="q_depth22depth1_1" name="q_depth2_2depth1" value="1BTRe" onclick="select_depth2depth1(this.value)"> <label class="radioLabel_dpt2dpt1" for="q_depth22depth1_1">Bluetooth<>Bluetooth scanner</label><br> <input type="radio" id="q_depth22depth1_2" name="q_depth2_2depth1" value="2RFRe" onclick="select_depth2depth1(this.value)"> <label class="radioLabel_dpt2dpt1" for="q_depth22depth1_2">NFC<>RFID reader</label><br> <input type="radio" id="q_depth22depth1_3" name="q_depth2_2depth1" value="3Mpos" onclick="select_depth2depth1(this.value)"> <label class="radioLabel_dpt2dpt1" for="q_depth22depth1_3">RFID<>Mobile POS</label> </div> <div class="q_depth2label><br> <input type="radio" id="div_q_depth2depth1_34"> <span style="font-size: 14pt; font-weight: bold;">Q2. What kind of model you use?</span><br> <input type="radio" id name="q_detph23_0" name="q_depth2_3depth1" value="0Lega" onclick="select_depth2depth1(this.value)"> <label class="radioLabel_dpt2dpt1" for="q_detph23depth1_0">Android device</label><br> <input type="radio4">Legacy (WCE, WEH)</label> </div> <div class="q_depth2" id="q_depth23_1" name="div_q_depth2_3" value="1" onclick="select_depth2(this.value)"Andr"> <!--Depth1에서 <label class="radioLabel_dpt2" for="q_depth23_1">Bluetooth scanner</label><br>Android device 선택 시--> <input<span typestyle="radio" id="q_depth23_2font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br> <input type="radio" id="q_detph2_Andr_0" name="q_depth2_3Andr" value="2Pwer" onclick="select_depth2(this.value)"> <label class="radioLabel_dpt2" for="q_detph2_depth23Andr_20">RFID>Power-related reader<features</label> </div> <div class="q_depth3label><br> <input type="radio" id="divq_qdepth2_depth3Andr_1"> <span style="font-size: 14pt; font-weight: bold;">Q3. What kind of model you use?</span><br> name="q_depth2_Andr" value="Wire" onclick="select_depth2(this.value)"> <label class="radioLabel_dpt2" for="q_depth2_Andr_1">Wireless features</label><br> <input type="radio" id="q_depth2_detph3Andr_02" name="q_depth2_depth3Andr" value="0Scan" onclick="select_depth3depth2(this.value)"> <label class="radioLabel_dpt3dpt2" for="q_detph3depth2_Andr_02">Android device<>Scanner</label><br> <input type="radio" id="q_depth2_depth3Andr_13" name="q_depth2_depth3Andr" value="1Sysm" onclick="select_depth3depth2(this.value)"> <label class="radioLabel_dpt3dpt2" for="q_depth2_depth3Andr_13">Bluetooth>System scanner<features</label><br> <input type="radio" id="q_depth2_depth3Andr_24" name="q_depth3depth2_Andr" value="2Othe" onclick="select_depth3depth2(this.value)"> <label class="radioLabel_dpt3dpt2" for="q_depth2_depth3Andr_24">RFID>Other reader<features</label> </div> <br> | ||||||||||
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<div class="q_depth2" id="div_q_depth2_Read">
<!--Depth1에서 BT scanner 또는 RFID reader 선택 시-->
<span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
<input type="radio" id="q_detph2_Read_0" name="q_depth2_Read" value="Pwer" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_detph2_Read_0">Power-related features</label><br>
<input type="radio" id="q_depth2_Read_1" name="q_depth2_Read" value="Conn" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Read_1">Connection</label><br>
<input type="radio" id="q_depth2_Read_2" name="q_depth2_Read" value="Read" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Read_2">Reading</label><br>
</div>
<div class="q_depth2" id="div_q_depth2_Mpos">
<!--Depth1에서 POS 선택 시-->
<span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
<input type="radio" id="q_detph2_Mpos_0" name="q_depth2_Mpos" value="Pwer" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_detph2_Mpos_0">Power-related features</label><br>
<input type="radio" id="q_depth2_Mpos_1" name="q_depth2_Mpos" value="Wire" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Mpos_1">Wireless features</label><br>
<input type="radio" id="q_depth2_Mpos_2" name="q_depth2_Mpos" value="Scan" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Mpos_2">Scanner</label><br>
<input type="radio" id="q_depth2_Mpos_3" name="q_depth2_Mpos" value="Sysm" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Mpos_3">System features</label><br>
<input type="radio" id="q_depth2_Mpos_4" name="q_depth2_Mpos" value="Prnt" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Mpos_4">Printer features</label><br>
<input type="radio" id="q_depth2_Mpos_5" name="q_depth2_Mpos" value="Othe" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Mpos_5">Other features</label>
</div>
<div class="q_depth3" id="div_q_depth3_Pwer">
<!--Depth2에서 Power 선택 시-->
<span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
<input type="radio" id="q_detph3_Pwer_0" name="q_depth3_Pwer" value="Boot" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_detph3_Pwer_0">Booting issue</label><br>
<input type="radio" id="q_depth3_Pwer_1" name="q_depth3_Pwer" value="Chrg" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Pwer_1">Charging issue</label><br>
<input type="radio" id="q_depth3_Pwer_2" name="q_depth3_Pwer" value="Othe" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Pwer_2">Other issues</label>
</div>
<div class="q_depth3" id="div_q_depth3_Wire">
<!--Depth2에서 Wireless 선택 시-->
<span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
<input type="radio" id="q_detph3_Wire_0" name="q_depth3_Wire" value="Wifi" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_detph3_Wire_0">Wi-Fi issue</label><br>
<input type="radio" id="q_depth3_Wire_1" name="q_depth3_Wire" value="Blue" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Wire_1">Bluetooth issue</label><br>
<input type="radio" id="q_depth3_Wire_2" name="q_depth3_Wire" value="Mdta" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Wire_2">Mobile data / GPS issue</label><br>
<input type="radio" id="q_depth3_Wire_3" name="q_depth3_Wire" value="NFCi" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Wire_3">NFC issue</label>
</div>
<div class="q_depth3" id="div_q_depth3_Othe">
<!--Depth2에서 other 선택 시-->
<span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
<input type="radio" id="q_detph3_Othe_0" name="q_depth3_Othe" value="Butn" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_detph3_Othe_0">Button issue</label><br>
<input type="radio" id="q_depth3_Othe_1" name="q_depth3_Othe" value="Port" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Othe_1">Communication port / SD Card issue</label><br>
<input type="radio" id="q_depth3_Othe_2" name="q_depth3_Othe" value="Disp" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Othe_2">Display / Touch issue</label><br>
<input type="radio" id="q_depth3_Othe_3" name="q_depth3_Othe" value="Came" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Othe_3">Camera issue</label> <br>
<input type="radio" id="q_depth3_Othe_4" name="q_depth3_Othe" value="Othe2" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Othe_4">Other issues</label>
</div>
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<div id="raiseTicket_div" style="display: none;">
<span style='font-weight: bold; font-size: 13pt;'>Can't Find a Solution? or Can't solve the issue?</span><br>
Then, please contact your local reseller or service center with the following information.
<ul style='font-weight: bold;'>
<li>DevInfo.html (<a
href='http://post.solution-pointmobile.co.kr:8040/display/faq/DevInfo+%3A+How+to+Get+Device+Information+File'>How
to take?</a>)</li>
<li>Log files (<a href='http://post.solution-pointmobile.co.kr:8040/pages/viewpage.action?pageId=66060631'>Take
using LogTrace / EmLogTool</a>)</li>
</ul>
<br><br>
<span style='font-weight: bold;'>If you are authorized ASC/ASP of Point Mobile: </span><br>
<ol>
<li>Try <a href=" |
Find troubleshooting guide
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<div id="raiseTicket_div" style="display: none;"> <span style='font-weight: bold; font-size: 13pt;'>Can't Find a Solution?</span><br> Then, please raise a ticket to <a href='https://pm-community.atlassian.net/servicedesk/customer/portal/1' style='font-weight: bold;'>Technical Support Ticketing System</a>.<br> When you raise a ticket, attach the following information. <ul style='font-weight: bold;'> <li>DevInfo.html (<a href='http://post.solution-pointmobile.co.kr:8040/display/faq/DevInfo+%3A+How+to+Get+Device+Information+File'>How to take?</a>)</li> <li>Log files (<a href='http://post.solution-pointmobile.co.kr:8040/pages/viewpage.action?pageId=66060631'>Take using LogTrace / EmLogTool</a>)</li> </ul>x/OwA0Bg" style='font-weight: bold;'>Diagnostics</a>.</li> <li><a href='https://pm-community.atlassian.net/servicedesk/customer/portal/1' style='font-weight: bold;'>Raise a ticket</a> with the collected data (DevInfo, LogFiles) and testing result.</li> </ol> </div> |