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titleAre you interested Interested in the technical information info of Point Mobile products and solutions?

FAQ & Knowledge Articles

What can I get here?

Who can view the articles?

  • FAQs
  • Knowledge articles
  • Solution-related troubleshooting
  • OS Release notes
    (Download not included)

Anyone*

*) Advanced articles are opened to logged in users (Point Mobile authorized partners) only.
If you are a Point Mobile partner, request the account to Point Mobile team.

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titleGo to FAQ & Knowledge Articles >>
urlhttp://post.solution-pointmobile.co.kr:8040/display/faq


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titleAre you want Want to know How how to use, or Download the and download EmKit Solutions?

EmKit Guide

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What can I get here?

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Who can view the guides?

  • User guide for all EmKit solutions
  • Download for Standalone solution
    • Solution Release Notes

    Logged-in user

    (Point Mobile Authorized partners)

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    titleGo to EmKit Guide >>
    urlhttp://post.solution-pointmobile.co.kr:8040/category/emkit


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    Downloading the EmKit solution apps is only available on the Service Portal.



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    titleAre you looking Looking for Troubleshooting about your device?

    Troubleshooting Guide

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    What can I get here?

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    Who can view the guides?

    • Troubleshooting
      about device and system

    Anyone*

    *) Some advanced Advanced articles are opened to logged in users (Point Mobile authorized partners) only.
    If you are a Point Mobile partner, request the account to Point Mobile team.

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    titleGo to Troubleshooting Guide >>
    urlhttp://post.solution-pointmobile.co.kr:8040/display/TRguide


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    titleCouldn't find helpful information for your questions from the Knowledge Base?

    Raise a Ticket

    - Couldn't find helpful information for your questions from the Knowledge Base?

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    What can I get here?

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    Who can access?

    Link to Point Mobile Ticketing System for technical inquiries.

    Create an account and raise a ticket to get technical support.

    Point Mobile authorized partners

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    titleGo to Ticketing System >>
    urlhttps://pm-community.atlassian.net/servicedesk/customer/portals


    How to Use?

    1. Create an account with your email address (company email address).


    2. Raise a ticket for your inquiries.

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      Technical SupportService
      • Device & System-related
      • EmKit Solution-related
      • Development-related
      • Other technical inquiries related to Point Mobile products and solutions.
      • RMA (Return Material Authorization)
      • FRU (Field Replacement Unit)


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    titleAre you looking for where to download Looking for technical resources (OS & SDK & Solutions) download?

    Service Portal

    - Are you looking for where to download OS & SDK?

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    What can I get here?

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    Who can access?

    Link to Point Mobile Service Portal.

    Service Portal provides: 

    • OS download
    • SDK download
    • Technical documentation download
      (Product manual, QSG, etc.)

    Only for Point Mobile authorized-

    • AS Centers
    • AS Partners
    • Business Partners


    How to Use?

    If you are authorized ASC, ASP, or BP, request an account to Point Mobile team.

    After log-in, go to Download board and find the model page you need. ex) PM75 Resources (OS, SDK) & Document

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    If you are not a certified partner, but you need OS or SDK file, please contact the reseller you bought the devices.

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    titleGo to Service Portal >>
    urlhttps://serviceportal.pointmobile.com/#/app/dashboard


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    titleAre you want Want to view know the security patch and upgradable Android versions of Point Mobile devices?

    PULS - Lifetime Support

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    What can I get here?

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    Who can access?

    Link to Point Mobile homepage.

    The page provides: 

    • Security patch info by model
    • Upgradable Android version by model

    Anyone

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    titleGo to Point Mobile homepage >>
    urlhttps://pointmobile.com/en/products-business-puls