Page History
ISSUE
- Android device cannot connect to the
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RESOLUTION
You should check your SIM card first. Insert the SIM card into other android devices and test whether devices can connect to the 3G/4G network or not.
If other devices can connect to the network, follow these steps with your Point Mobile device to check and update APN settings.
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Note the APN information in the Android device you tested |
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You have other problems with the network, please refer to these articles below.
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- mobile network
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APPLIES TO
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All Point Mobile Android devices (Phone SKU)
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Before Start: Check if your device is Phone SKU. Only phone SKU can be connected to the mobile network. |
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Troubleshooting Steps
Cause | Solution | |
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1 | No SIM card inserted or improper card placement | Insert SIM card again Remove and reinstall the SD card properly referring to the user manual. |
2 | SIM card registration issue | Reboot the device Press and hold the power button, and tap Power > Restart to reboot the device. |
3 | Improper APN setting | Check APN setting
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4 | Weak network signal field area | Check signal strength Check if you are in weak network signal field area. To check the signal strength,
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5 | Temporary network connection issue | Turn off and on the mobile network You can turn on and off the mobile data in Quick setting panel.
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6 | Repair or analysis required | Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue. |
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Not Resolved?
Refer to similar troubleshooting guides.
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