Before Start: Check the OS / Firmware version first. Update your device if it is not latest version.

• Check Latest Version: Check if the available version is displayed in System > System updates > FOTAtab.

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<div class="q_depth1">
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<div class="q_depth1">
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    <label class="radioLabel_dpt1" for="q_depth1detph1_3">Device have a power-related problem</label>
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<div class="q_depth20">Android device</label><br>
    <input type="radio" id="div_q_depth2depth1_1">
    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature have problem?</span><br>
    <input type="radio" id="q_detph21_0" name="q_depth2_1" value="0 name="q_depth1" value="BTRe" onclick="select_depth2depth1(this.value)">
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    <input type="radio" id="q_depth21depth1_12" name="q_depth2_1depth1" value="1RFRe" onclick="select_depth2depth1(this.value)">
    <label class="radioLabel_dpt2dpt1" for="q_depth21depth1_12">Other features & App features<>RFID reader</label><br>
    <input type="radio" id="q_depth21depth1_23" name="q_depth2_1depth1" value="2Mpos" onclick="select_depth2depth1(this.value)">
    <label class="radioLabel_dpt2dpt1" for="q_depth21depth1_23">Scanner<>Mobile POS</label><br>
    <input type="radio" id="q_depth21depth1_34" name="q_depth2_1depth1" value="3Lega" onclick="select_depth2depth1(this.value)">
    <label class="radioLabel_dpt2dpt1" for="q_depth21depth1_3">Keypad<4">Legacy (WCE, WEH)</label>
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<div class="q_depth2" id="div_q_depth2_2Andr">
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    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature havehas a problem?</span><br>
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<div class="q_depth2label><br>
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    <span style="font-size: 14pt; font-weight: bold;">Q2. What kind of model you use?</span><br>
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<div class="q_depth2" id="q_depth23_1" name="div_q_depth2_3Read" value="1" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth23_1">Bluetooth scanner</label><br>>
    <!--Depth1에서 BT scanner 또는 RFID reader 선택 시-->
    <input<span type="style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
    <input type="radio" id="q_depth23detph2_Read_20" name="q_depth2_3Read" value="2Pwer" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_detph2_depth23Read_20">RFID>Power-related reader<features</label>
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<div class="q_depth3label><br>
    <input type="radio" id="divq_qdepth2_depth3Read_1">
    <span style="font-size: 14pt; font-weight: bold;">Q3. What kind of model you use?</span><br> name="q_depth2_Read" value="Conn" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Read_1">Connection</label><br>
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    <label class="radioLabel_dpt3dpt2" for="q_depth2_detph3Read_02">Android device<>Reading</label><br>
    <input type="radio</div>

<div class="q_depth2" id="div_q_depth3depth2_1Mpos" name="q_depth3" value="1" onclick="select_depth3(this.value)">
    <!--Depth1에서 POS 선택 시-->
    <label<span classstyle="radioLabel_dpt3" for="q_depth3_1">Bluetooth scanner</label><br>font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
    <input type="radio" id="q_detph2_depth3Mpos_20" name="q_depth2_depth3Mpos" value="2Pwer" onclick="select_depth3depth2(this.value)">
    <label class="radioLabel_dpt3dpt2" for="q_detph2_depth3Mpos_20">RFID>Power-related reader<features</label>
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label><br>
    <input type="radio" id="q_depth2_Mpos_1" name="q_depth2_Mpos" value="Wire" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_1">Wireless features</label><br>
    <input type="radio" id="q_depth2_Mpos_2" name="q_depth2_Mpos" value="Scan" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_2">Scanner</label><br>
    <input type="radio" id="q_depth2_Mpos_3" name="q_depth2_Mpos" value="Sysm" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_3">System features</label><br>
    <input type="radio" id="q_depth2_Mpos_4" name="q_depth2_Mpos" value="Prnt" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_4">Printer features</label><br>
    <input type="radio" id="q_depth2_Mpos_5" name="q_depth2_Mpos" value="Othe" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_5">Other features</label>
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<div class="q_depth3" id="div_q_depth3_Pwer">
    <!--Depth2에서 Power 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
    <input type="radio" id="q_detph3_Pwer_0" name="q_depth3_Pwer" value="Boot" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_detph3_Pwer_0">Booting issue</label><br>
    <input type="radio" id="q_depth3_Pwer_1" name="q_depth3_Pwer" value="Chrg" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Pwer_1">Charging issue</label><br>
    <input type="radio" id="q_depth3_Pwer_2" name="q_depth3_Pwer" value="Othe" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Pwer_2">Other issues</label>
</div>
<div class="q_depth3" id="div_q_depth3_Wire">
    <!--Depth2에서 Wireless 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
    <input type="radio" id="q_detph3_Wire_0" name="q_depth3_Wire" value="Wifi" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_detph3_Wire_0">Wi-Fi issue</label><br>
    <input type="radio" id="q_depth3_Wire_1" name="q_depth3_Wire" value="Blue" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Wire_1">Bluetooth issue</label><br>
    <input type="radio" id="q_depth3_Wire_2" name="q_depth3_Wire" value="Mdta" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Wire_2">Mobile data / GPS issue</label><br>
    <input type="radio" id="q_depth3_Wire_3" name="q_depth3_Wire" value="NFCi" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Wire_3">NFC issue</label>
</div>
<div class="q_depth3" id="div_q_depth3_Othe">
    <!--Depth2에서 other 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
    <input type="radio" id="q_detph3_Othe_0" name="q_depth3_Othe" value="Butn" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_detph3_Othe_0">Button issue</label><br>
    <input type="radio" id="q_depth3_Othe_1" name="q_depth3_Othe" value="Port" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_1">Communication port / SD Card issue</label><br>
    <input type="radio" id="q_depth3_Othe_2" name="q_depth3_Othe" value="Disp" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_2">Display / Touch issue</label><br>
    <input type="radio" id="q_depth3_Othe_3" name="q_depth3_Othe" value="Came" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_3">Camera issue</label> <br>
    <input type="radio" id="q_depth3_Othe_4" name="q_depth3_Othe" value="Othe2" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_4">Other issues</label>
</div>
<br>