Before Start: Check the OS / Firmware version first. Update your device if it is not latest version.

• Check Latest Version: Check if the available version is displayed in System > System updates > FOTAtab.

<script>
   
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        var questions2 = $('div[class=q_depth2]');
        var questions3 = $('div[class=q_depth3]');

	var  div_ticketnotice = $("#raiseTicket_div");

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            boxes[i].style.display = "none";
        }

        for (var j = 0; j < questions2.length; j++) {
            questions2[j].style.display = "none";
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        for (var r = 0; r < questions3.length; r++) {
            questions3[r].style.display = "none";
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	div_ticketnotice.style.display = "none";


    });
	
    function select_depth1(value) {
        var dataIndex = value;
        var depth2;
        var q_depth2_list = document.getElementsByClassName('q_depth2');
        var q_depth3_list = document.getElementsByClassName('q_depth3');

	var    ticketNotice = $('#raiseTicket_div');

    $$("input:radio[name*='q_depth2']").prop('checked', false);
        $("input:radio[name*='q_depth3']").prop('checked', false);

        for (var i = 0; i < q_depth2_list.length; i++) {
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        for (var j = 0; j < q_depth3_list.length; j++) {
            q_depth3_list[j].style.display = "none";
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	ticketNotice.style.display =    }
        $('#raiseTicket_div').css("display", "none");

        var boxes = $("[class*='articleList']");
        for (var i = 0; i < boxes.length; i++) {
            boxes[i].style.display = "none";
        }

        if (dataIndex == 0'BTRe' || dataIndex == 1'RFRe') {
            dataIndex = 'Read';
            depth2 = document.getElementById('div_q_depth2_1' + dataIndex);
            depth2.style.display = '';

    }
    } else if (dataIndex == 2'Lega') {
            depth2open_articleList = document.getElementByIdgetElementsByClassName('divarticleList_q_depth2_2'' + dataIndex);
         depth2   open_articleList[0].style.display = '';
            }$('#raiseTicket_div').css("display", "");
        } else {
            depth2 = document.getElementById('div_q_depth2_3' + dataIndex);
            depth2.style.display = '';
        }
    }

    function select_depth2(value) {
        var dataIndex = value;
        var depth1_value = $('input[name=q_depth1]:checked').val();
        var open_articleList;
 	var ticketNotice = $('#raiseTicket_div');

    var       var depth3;
        var list_num;

        var boxes = $("[class*='articleList']");

        for (var i = 0; i < boxes.length; i++) {
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        var q_depth3_list = document.getElementsByClassName('q_depth3');
        for (var j = 0; j < q_depth3_list.length; j++) {
            q_depth3_list[j].style.display = "none";
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	ticketNotice.style.display =
        $("input:radio[name*='q_depth3']").prop('checked', false);

        $('#raiseTicket_div').css("display", "none");

        if (depth1_valuedataIndex == 2 &'Scan' || dataIndex == 1'Sysm') {
         var depth3 = document.getElementById('div_q_depth3_1');
        depth3.style.display = '';

    } else {
        var list_num =    list_num = depth1_value + '_' + dataIndex;
            open_articleList = document.getElementsByClassName('articleList_' + list_num);

            open_articleList[0].style.display = '';
		ticket_notice.style.display = '';
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}

function select_depth3(value    $('#raiseTicket_div').css("display", "");

        } else if (dataIndex == 'Prnt') {
     var  dataIndex = value;
   list_num var= depth1_value =+ $('input[name=q_depth1]:checked').val()' + dataIndex;
    var depth2_value = $('input[name=q_depth2_2]:checked').val();
	var ticketNotice = $('#raiseTicket_div');

    var depth3 = depth1_value + '' + depth2_value;
       open_articleList = document.getElementsByClassName('articleList_' + list_num);
            open_articleList[0].style.display = '';
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            open_articleList = document.getElementsByClassName('articleList_' + list_num);
            open_articleList[0].style.display = '';

	ticket_notice.style.display = '';       

}

</script>

<style>
	.radioLabel_dpt1 {
		font-size: 10.5pt;
		line-height: 1.8;
	}

    .radioLabel_dpt2 {
		font-size: 10.5pt;
		line-height: 1.8;
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    .radioLabel_dpt3 {
		font-size: 10.5pt;
		line-height: 1.8;
	}

    .q_depth1 {
            $('#raiseTicket_div').css("display", "");

        } else {
            depth3 = document.getElementById('div_q_depth3_' + dataIndex);
            depth3.style.display  background-color: rgb(242, 242, 242, 1)= '';
        padding: 15px;}
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    .q_depth2function select_depth3(value) {
        var background-color: rgb(242, 242, 242, 1);
dataIndex = value;

        var depth1_value  padding: 15px= $('input[name=q_depth1]:checked').val();
        margin-top: 5px;
    }

var depth2 = 'q_depth2_' + depth1_value;
     .q_depth3 {
  var depth2_value = $('input[name=' +  background-color: rgb(242, 242, 242, 1);
        padding: 15pxdepth2 + ']:checked').val();

        var depth3 = depth1_value + '_' + depth2_value;
        margin-top: 5pxvar open_articleList;

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    var boxes div= $("[class*='articleList'] {");
        border-left: 5px solid rgb(100, 150, 100, 1);for (var i = 0; i < boxes.length; i++) {
        background-color: rgb(200, 220, 200, 0.2);
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       margin-top: 5px;
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	#raiseTicket_div {
		background-color: rgb(242, 242, 242, 1);
    open_articleList = document.getElementsByClassName('articleList_' +  padding: 15pxdepth3 + '_' + dataIndex);
        margin-top: 5px;
	}

</style>



<div class="q_depth1">
	<span style="font-size: 14pt; font-weight: bold;">Q1. Select a problem type you have</span><br>
    <input type="radio" id="q_detph1_0" name="q_depth1" value="0" onclick="select_depth1(this.value)" >
        <label  class="radioLabel_dpt1" for="q_detph1_0">A device feature does not work</label><br>
    <input type="radio" id="q_depth1_1" name="q_depth1" value="1" onclick="select_depth1(this.value)" >
        <label  class="radioLabel_dpt1" for="q_depth1_1">Device operates abnormally</label><br>
    <input type="radio" id="q_depth1_2" name="q_depth1" value="2" onclick="select_depth1(this.value)" >open_articleList[0].style.display = '';

        $('#raiseTicket_div').css("display", "");

    }

</script>

<style>
    .radioLabel_dpt1 {
        font-size: 10.5pt;
        line-height: 1.8;
    }

    .radioLabel_dpt2 {
        font-size: 10.5pt;
        <label  class="radioLabel_dpt1" for="q_depth1_2">Device cannot connect wireless communication (network, BT, etc.)</label><br>line-height: 1.8;
    }

    .radioLabel_dpt3 {
    <input type="radio" id="q_depth1_3" name="q_depth1" value="3" onclick="select_depth1(this.value)" >
 font-size: 10.5pt;
         <label  class="radioLabel_dpt1" for="q_depth1_3">Device have a power-related problem</label>
</div>

<div class="q_depth2" id="div_q_depth2_1">line-height: 1.8;
    }

    .q_depth1 {
        background-color: rgb(242, 242, 242, 1);
    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature have problem?</span><br>    padding: 15px;
    }

    <input type="radio" id="q_detph21_0" name="q_depth2_1" value="0" onclick="select_depth2(this.value)">
.q_depth2 {
         <label class="radioLabel_dpt2" for="q_detph21_0">System features</label><br>
background-color: rgb(242, 242, 242, 1);
      <input type="radio" id="q_depth21_1" name="q_depth2_1" value="1" onclick="select_depth2(this.value)">
        <label class="radioLabel_dpt2" for="q_depth21_1">Other features & App features</label><br>
    <input type="radio" id="q_depth21_2" name="q_depth2_1" value="2" onclick="select_depth2(this.value)"> padding: 15px;
        margin-top: 5px;
    }

    .q_depth3 {
        background-color: rgb(242, 242, 242, 1);
        <label class="radioLabel_dpt2" for="q_depth21_2">Scanner</label><br>
padding: 15px;
     <input type="radio" id="q_depth21_3" name="q_depth2_1" value="3" onclick="select_depth2(this.value)"> margin-top: 5px;
    }

    <label div[class="radioLabel_dpt2" for="q_depth21_3">Keypad</label>
</div>

<div class="q_depth2" id="div_q_depth2_2">
*='articleList'] {
      <span style="font-size: 14pt; font-weight: bold;">Q2. What feature have problem?</span><br>
    <input type="radio" id="q_detph22_0" name="q_depth2_2" value="0" onclick="select_depth2(this.value)">  border-left: 5px solid rgb(100, 150, 100, 1);
        background-color: rgb(200, 220, 200, 0.2);
        margin-top: 5px;
    }

    #raiseTicket_div {
        <label class="radioLabel_dpt2" for="q_detph22_0">Newtork (Wi-Fi, LTE...)</label><br>
background-color: rgb(250, 250, 250, 0.2);
      <input type="radio" id="q_depth22_1" name="q_depth2_2" value="1" onclick="select_depth2(this.value)"> border: 1px solid rgb(225, 225, 225, 1);
        <label class="radioLabel_dpt2" for="q_depth22_1">Bluetooth</label><br>
padding: 15px;
     <input type="radio" id="q_depth22_2" name="q_depth2_2" value="2" onclick="select_depth2(this.value)">
        <label class="radioLabel_dpt2" for="q_depth22_2">NFC< margin-top: 15px;
    }

</style>



<div class="q_depth1">
    <span style="font-size: 14pt; font-weight: bold;">Q1. Select the type of your device</span><br>
    <input type="radio" id="q_detph1_0" name="q_depth1" value="Andr" onclick="select_depth1(this.value)">
    <label class="radioLabel_dpt1" for="q_detph1_0">Android device</label><br>
    <input type="radio" id="q_depth22depth1_31" name="q_depth2_2depth1" value="3BTRe" onclick="select_depth2depth1(this.value)">
        <label class="radioLabel_dpt2dpt1" for="q_depth22depth1_31">RFID<>Bluetooth scanner</label>
</div>

<div class="q_depth2" id="div_q_depth2_3">
    <span style="font-size: 14pt; font-weight: bold;">Q2. What kind of model you use?</span><br>
    label><br>
    <input type="radio" id="q_detph23depth1_02" name="q_depth2_3depth1" value="0RFRe" onclick="select_depth2depth1(this.value)">
        <label class="radioLabel_dpt2dpt1" for="q_detph23depth1_02">Android>RFID device<reader</label><br>
    <input type="radio" id="q_depth23depth1_13" name="q_depth2_3depth1" value="1Mpos" onclick="select_depth2depth1(this.value)">
        <label class="radioLabel_dpt2dpt1" for="q_depth23depth1_13">Bluetooth>Mobile scanner<POS</label><br>
    <input type="radio" id="q_depth23depth1_24" name="q_depth2_3depth1" value="2Lega" onclick="select_depth2depth1(this.value)">
        <label class="radioLabel_dpt2dpt1" for="q_depth23depth1_2">RFID reader<4">Legacy (WCE, WEH)</label>
</div>


<div class="q_depth3depth2" id="div_q_depth3depth2_1Andr">
    <span style="font-size: 14pt; font-<!--Depth1에서 Android device 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q3>Q2. What kindfeature ofhas modela you useproblem?</span><br>
    <input type="radio" id="q_detph3detph2_Andr_0" name="q_depth3depth2_Andr" value="0Pwer" onclick="select_depth3depth2(this.value)">
        <label class="radioLabel_dpt3dpt2" for="q_detph3detph2_Andr_0">Android>Power-related device<features</label><br>
    <input type="radio" id="q_depth3depth2_Andr_1" name="q_depth2_depth3Andr" value="1Wire" onclick="select_depth3depth2(this.value)">
        <label class="radioLabel_dpt3dpt2" for="q_depth3depth2_Andr_1">Bluetooth>Wireless scanner<features</label><br>
    <input type="radio" id="q_depth2_depth3Andr_2" name="q_depth2_depth3Andr" value="2Scan" onclick="select_depth3depth2(this.value)">
        <label class="radioLabel_dpt3dpt2" for="q_depth3depth2_Andr_2">RFID reader<>Scanner</label>
</div>

<divlabel><br>
    <input type="radio" id="raiseTicket_div"q_depth2_Andr_3" name="q_depth2_Andr" value="Sysm" onclick="select_depth2(this.value)">
	If you can't find a solution, please raise a ticket to <a href='https://pm-community.atlassian.net/servicedesk/customer/portal/1' style='font-weight: bold;'>Technical Support Ticketing System</a>.<br>
	When you raise a ticket, attach the following information.
	<ul style='font-weight: bold;'>
		<li>DevInfo.html (<a href='http://post.solution-pointmobile.co.kr:8040/display/faq/DevInfo+%3A+How+to+Get+Device+Information+File'>How to take?</a>)</li>
		<li>Log files (<a href='http://post.solution-pointmobile.co.kr:8040/pages/viewpage.action?pageId=66060631'>Take using LogTrace / EmLogTool</a>)</li>
	</ul>
</div>

<label class="radioLabel_dpt2" for="q_depth2_Andr_3">System features</label><br>
    <input type="radio" id="q_depth2_Andr_4" name="q_depth2_Andr" value="Othe" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Andr_4">Other features</label>
</div>

<div class="q_depth2" id="div_q_depth2_Read">
    <!--Depth1에서 BT scanner 또는 RFID reader 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
    <input type="radio" id="q_detph2_Read_0" name="q_depth2_Read" value="Pwer" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_detph2_Read_0">Power-related features</label><br>
    <input type="radio" id="q_depth2_Read_1" name="q_depth2_Read" value="Conn" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Read_1">Connection</label><br>
    <input type="radio" id="q_depth2_Read_2" name="q_depth2_Read" value="Read" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Read_2">Reading</label><br>
</div>

<div class="q_depth2" id="div_q_depth2_Mpos">
    <!--Depth1에서 POS 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
    <input type="radio" id="q_detph2_Mpos_0" name="q_depth2_Mpos" value="Pwer" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_detph2_Mpos_0">Power-related features</label><br>
    <input type="radio" id="q_depth2_Mpos_1" name="q_depth2_Mpos" value="Wire" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_1">Wireless features</label><br>
    <input type="radio" id="q_depth2_Mpos_2" name="q_depth2_Mpos" value="Scan" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_2">Scanner</label><br>
    <input type="radio" id="q_depth2_Mpos_3" name="q_depth2_Mpos" value="Sysm" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_3">System features</label><br>
    <input type="radio" id="q_depth2_Mpos_4" name="q_depth2_Mpos" value="Prnt" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_4">Printer features</label><br>
    <input type="radio" id="q_depth2_Mpos_5" name="q_depth2_Mpos" value="Othe" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_5">Other features</label>
</div>


<div class="q_depth3" id="div_q_depth3_Pwer">
    <!--Depth2에서 Power 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
    <input type="radio" id="q_detph3_Pwer_0" name="q_depth3_Pwer" value="Boot" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_detph3_Pwer_0">Booting issue</label><br>
    <input type="radio" id="q_depth3_Pwer_1" name="q_depth3_Pwer" value="Chrg" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Pwer_1">Charging issue</label><br>
    <input type="radio" id="q_depth3_Pwer_2" name="q_depth3_Pwer" value="Othe" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Pwer_2">Other issues</label>
</div>
<div class="q_depth3" id="div_q_depth3_Wire">
    <!--Depth2에서 Wireless 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
    <input type="radio" id="q_detph3_Wire_0" name="q_depth3_Wire" value="Wifi" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_detph3_Wire_0">Wi-Fi issue</label><br>
    <input type="radio" id="q_depth3_Wire_1" name="q_depth3_Wire" value="Blue" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Wire_1">Bluetooth issue</label><br>
    <input type="radio" id="q_depth3_Wire_2" name="q_depth3_Wire" value="Mdta" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Wire_2">Mobile data / GPS issue</label><br>
    <input type="radio" id="q_depth3_Wire_3" name="q_depth3_Wire" value="NFCi" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Wire_3">NFC issue</label>
</div>
<div class="q_depth3" id="div_q_depth3_Othe">
    <!--Depth2에서 other 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
    <input type="radio" id="q_detph3_Othe_0" name="q_depth3_Othe" value="Butn" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_detph3_Othe_0">Button issue</label><br>
    <input type="radio" id="q_depth3_Othe_1" name="q_depth3_Othe" value="Port" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_1">Communication port / SD Card issue</label><br>
    <input type="radio" id="q_depth3_Othe_2" name="q_depth3_Othe" value="Disp" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_2">Display / Touch issue</label><br>
    <input type="radio" id="q_depth3_Othe_3" name="q_depth3_Othe" value="Came" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_3">Camera issue</label> <br>
    <input type="radio" id="q_depth3_Othe_4" name="q_depth3_Othe" value="Othe2" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_4">Other issues</label>
</div>
<br>