Before Start: Check the OS / Firmware version first. Update your device if it is not latest version.

• Check Latest Version: Check if the available version is displayed in System > System updates > FOTAtab.

<script>
  
  $(function () {
	
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        var questions2 = $('div[class=q_depth2]');
        var questions3 = $('div[class=q_depth3]');

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        for (var j = 0; j < questions2.length; j++) {
        questions2    questions2[j].style.display = "none";
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        for (var r = 0; r < questions3.length; r++) {
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    function select_depth1(value) {
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        var depth2;
        var q_depth2_list = document.getElementsByClassName('q_depth2');
        var q_depth3_list = document.getElementsByClassName('q_depth3');

        $("input:radio[name*='q_depth2']").prop('checked', false);
        $("input:radio[name*='q_depth3']").prop('checked', false);

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            q_depth2_list[i].style.display = "none";
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        for (var j = 0; j < q_depth3_list.length; j++) {
            q_depth3_list[j].style.display = "none";
        }

     var boxes = $("[class*='articleList''#raiseTicket_div').css("display", "none");

        var boxes = $("[class*='articleList']");
        for (var i = 0; i < boxes.length; i++) {
            boxes[i].style.display = "none";
        }

        if (dataIndex == 0'BTRe' || dataIndex == 1'RFRe') {

            depth2dataIndex = document.getElementById('div_q_depth2_1')'Read';
        depth2.    depth2 = document.getElementById('div_q_depth2_' + dataIndex);
            depth2.style.display = '';

    }
    } else if (dataIndex == 2'Lega') {
          depth2  open_articleList = document.getElementByIdgetElementsByClassName('div_q_depth2_2'articleList_' + dataIndex);
           depth2 open_articleList[0].style.display = '';
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    else {
        $('#raiseTicket_div').css("display", "");
        } else {
            depth2 = document.getElementById('div_q_depth2_3' + dataIndex);
            depth2.style.display = '';
        }
    }

    function select_depth2(value) {
        var dataIndex = value;
        var depth1_value = $('input[name=q_depth1]:checked').val();
        var open_articleList;
        var depth3;
    var boxes = $("[  var list_num;

        var boxes = $("[class*='articleList']");

        for (var i = 0; i < boxes.length; i++) {
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        var q_depth3_list = document.getElementsByClassName('q_depth3');
        for (var j = 0; j < q_depth3_list.length; j++) {
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    if (depth1_value == 2 & dataIndex == 1) {}

        var depth3 = document.getElementById('div_$("input:radio[name*='q_depth3_1']").prop('checked', false);

        depth3.style.display = '';

    } else {
$('#raiseTicket_div').css("display", "none");

        if (dataIndex == 'Scan' || dataIndex == 'Sysm') {
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            open_articleList = document.getElementsByClassName('articleList_' + list_num);

            open_articleList[0].style.display = '';

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}

function select_depth3(value) { $('#raiseTicket_div').css("display", "");

    var dataIndex = value;
 } else if var depth1_value (dataIndex == $('input[name=q_depth1]:checked').val();
'Prnt') {
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{
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}

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<style>
	.radioLabel_dpt1 {
		font-size: 10.5pt;
		line-height: 1.8;
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		font-size: 10.5pt;
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		font-size: 10.5pt;
		line-height: 1.8;
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    .q_depth1 {open_articleList[0].style.display = '';
        background-color: rgb(242, 242, 242, 1);
 $('#raiseTicket_div').css("display", "");

        padding: 15px;} else {
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    .q_depth2 {
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dataIndex);
             padding: 15pxdepth3.style.display = '';
        margin-top: 5px;}
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    .qfunction select_depth3(value) {
        background-color: rgb(242, 242, 242, 1);
var dataIndex = value;

        var depth1_value  padding: 15px;
= $('input[name=q_depth1]:checked').val();
        var  margin-top: 5pxdepth2 = 'q_depth2_' + depth1_value;
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        border-left: 5px solid rgb(100, 150, 100, 1)var depth3 = depth1_value + '_' + depth2_value;
        background-color: rgb(200, 220, 200, 0.2);
var open_articleList;

        margin-top: 5pxvar boxes = $("[class*='articleList']");
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</style>



<div class="q_depth1">
	<span style="font-size: 14pt; font-weight: bold;">Q1. Select a problem type you have</span><br>
    <input type="radio" id="q_detph1_0" name="q_depth1" value="0" onclick="select_depth1(this.value)" >    for (var i = 0; i < boxes.length; i++) {
            boxes[i].style.display = "none";
        <label}

  class="radioLabel_dpt1" for="q_detph1_0">A device feature does not work</label><br>
    <input type="radio" id="q_depth1_1" name="q_depth1" value="1" onclick="select_depth1(this.value)" > open_articleList = document.getElementsByClassName('articleList_' + depth3 + '_' + dataIndex);
        <label  class="radioLabel_dpt1" for="q_depth1_1">Device operates abnormally</label><br>open_articleList[0].style.display = '';

    <input type="radio" id="q_depth1_2" name="q_depth1" value="2" onclick="select_depth1(this.value)" >   $('#raiseTicket_div').css("display", "");

    }

</script>

<style>
    <label  class=".radioLabel_dpt1" for="q_depth1_2">Device cannot connect wireless communication (network, BT, etc.)</label><br> {
        font-size: 10.5pt;
    <input type="radio" id="q_depth1_3" name="q_depth1" value="3" onclick="select_depth1(this.value)" > line-height: 1.8;
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    <label  class=".radioLabel_dpt1" for="q_depth1_3">Device have a power-related problem</label>
</div>

<div class="q_depth2" id="div_q_depth2_1">dpt2 {
        font-size: 10.5pt;
    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature have problem?</span><br>
    <input type="radio" id="q_detph21_0" name="q_depth2_1" value="0" onclick="select_depth2(this.value)">    line-height: 1.8;
    }

    .radioLabel_dpt3 {
        font-size: 10.5pt;
        <label class="radioLabel_dpt2" for="q_detph21_0">System features</label><br>line-height: 1.8;
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    .q_depth1 {
    <input type="radio" id="q_depth21_1" name="q_depth2_1" value="1" onclick="select_depth2(this.value)"> background-color: rgb(242, 242, 242, 1);
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    }

    <input type="radio" id="q_depth21_2" name="q_depth2_1" value="2" onclick="select_depth2(this.value)">.q_depth2 {
        background-color: rgb(242, 242, 242, 1);
        <label class="radioLabel_dpt2" for="q_depth21_2">Scanner</label><br>
padding: 15px;
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    }

    .q_depth3 {
        background-color: rgb(242, 242, 242, 1);
        <label class="radioLabel_dpt2" for="q_depth21_3">Keypad</label>
</div>

<div class="q_depth2" id="div_q_depth2_2">
padding: 15px;
      <span style="font-size: 14pt; font-weight: bold;">Q2. What feature have problem?</span><br> margin-top: 5px;
    }

    <input type="radio" id="q_detph22_0" name="q_depth2_2" value="0" onclick="select_depth2(this.value)">
div[class*='articleList'] {
        border-left: 5px solid <label class="radioLabel_dpt2" for="q_detph22_0">Newtork (Wi-Fi, LTE...)</label><br>rgb(100, 150, 100, 1);
    <input type="radio" id="q_depth22_1" name="q_depth2_2" value="1" onclick="select_depth2(this.value)">
    background-color: rgb(200, 220, 200, 0.2);
        margin-top: 5px;
  <label class="radioLabel_dpt2" for="q_depth22_1">Bluetooth</label><br> }

    <input type="radio" id="q_depth22_2" name="q_depth2_2" value="2" onclick="select_depth2(this.value)">
#raiseTicket_div {
        background-color: rgb(250, 250,  <label class="radioLabel_dpt2" for="q_depth22_2">NFC</label><br>
250, 0.2);
     <input type="radio" id="q_depth22_3" name="q_depth2_2" value="3" onclick="select_depth2(this.value)">
  border: 1px solid rgb(225, 225, 225, 1);
        padding: 15px;
        margin-top: 15px;
  <label  }

</style>



<div class="radioLabel_dpt2" for="q_depth22_3">RFID</label>
</div>

<div class="q_depth2" id="div_q_depth2_3"depth1">
    <span style="font-size: 14pt; font-weight: bold;">Q2>Q1. WhatSelect the kindtype of model you use?<your device</span><br>
    <input type="radio" id="q_detph23detph1_0" name="q_depth2_3depth1" value="0Andr" onclick="select_depth2depth1(this.value)">
        <label class="radioLabel_dpt2dpt1" for="q_detph23detph1_0">Android device</label><br>
    <input type="radio" id="q_depth23depth1_1" name="q_depth2_3depth1" value="1BTRe" onclick="select_depth2depth1(this.value)">
        <label class="radioLabel_dpt2dpt1" for="q_depth23depth1_1">Bluetooth scanner</label><br>
    <input type="radio" id="q_depth23depth1_2" name="q_depth2_3depth1" value="2RFRe" onclick="select_depth2depth1(this.value)">
        <label class="radioLabel_dpt2dpt1" for="q_depth23depth1_2">RFID reader</label>
</div>


<div classlabel><br>
    <input type="radio" id="q_depth3depth1_3" idname="div_q_depth3_1depth1" value="Mpos" onclick="select_depth1(this.value)">
    <span<label styleclass="font-size: 14pt; font-weight: bold;">Q3. What kind of model you use?</span><br>"radioLabel_dpt1" for="q_depth1_3">Mobile POS</label><br>
    <input type="radio" id="q_detph3depth1_04" name="q_depth3depth1" value="0Lega" onclick="select_depth3depth1(this.value)">
        <label class="radioLabel_dpt3dpt1" for="q_detph3depth1_0">Android device</label><br>
    <input type="radio4">Legacy (WCE, WEH)</label>
</div>

<div class="q_depth2" id="div_q_depth3depth2_1Andr" name="q_depth3" value="1" onclick="select_depth3(this.value)">
    >
    <!--Depth1에서 Android device 선택 시-->
    <label<span class="radioLabel_dpt3" for="q_depth3_1">Bluetooth scanner</label><br>style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
    <input type="radio" id="q_depth3detph2_Andr_20" name="q_depth2_depth3Andr" value="2Pwer" onclick="select_depth3depth2(this.value)">
        <label class="radioLabel_dpt3dpt2" for="q_depth3detph2_Andr_20">RFID>Power-related reader<features</label>
</div>

label><br>
    <input type="radio" id="q_depth2_Andr_1" name="q_depth2_Andr" value="Wire" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Andr_1">Wireless features</label><br>
    <input type="radio" id="q_depth2_Andr_2" name="q_depth2_Andr" value="Scan" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Andr_2">Scanner</label><br>
    <input type="radio" id="q_depth2_Andr_3" name="q_depth2_Andr" value="Sysm" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Andr_3">System features</label><br>
    <input type="radio" id="q_depth2_Andr_4" name="q_depth2_Andr" value="Othe" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Andr_4">Other features</label>
</div>

<div class="q_depth2" id="div_q_depth2_Read">
    <!--Depth1에서 BT scanner 또는 RFID reader 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
    <input type="radio" id="q_detph2_Read_0" name="q_depth2_Read" value="Pwer" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_detph2_Read_0">Power-related features</label><br>
    <input type="radio" id="q_depth2_Read_1" name="q_depth2_Read" value="Conn" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Read_1">Connection</label><br>
    <input type="radio" id="q_depth2_Read_2" name="q_depth2_Read" value="Read" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Read_2">Reading</label><br>
</div>

<div class="q_depth2" id="div_q_depth2_Mpos">
    <!--Depth1에서 POS 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
    <input type="radio" id="q_detph2_Mpos_0" name="q_depth2_Mpos" value="Pwer" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_detph2_Mpos_0">Power-related features</label><br>
    <input type="radio" id="q_depth2_Mpos_1" name="q_depth2_Mpos" value="Wire" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_1">Wireless features</label><br>
    <input type="radio" id="q_depth2_Mpos_2" name="q_depth2_Mpos" value="Scan" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_2">Scanner</label><br>
    <input type="radio" id="q_depth2_Mpos_3" name="q_depth2_Mpos" value="Sysm" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_3">System features</label><br>
    <input type="radio" id="q_depth2_Mpos_4" name="q_depth2_Mpos" value="Prnt" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_4">Printer features</label><br>
    <input type="radio" id="q_depth2_Mpos_5" name="q_depth2_Mpos" value="Othe" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_5">Other features</label>
</div>


<div class="q_depth3" id="div_q_depth3_Pwer">
    <!--Depth2에서 Power 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
    <input type="radio" id="q_detph3_Pwer_0" name="q_depth3_Pwer" value="Boot" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_detph3_Pwer_0">Booting issue</label><br>
    <input type="radio" id="q_depth3_Pwer_1" name="q_depth3_Pwer" value="Chrg" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Pwer_1">Charging issue</label><br>
    <input type="radio" id="q_depth3_Pwer_2" name="q_depth3_Pwer" value="Othe" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Pwer_2">Other issues</label>
</div>
<div class="q_depth3" id="div_q_depth3_Wire">
    <!--Depth2에서 Wireless 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
    <input type="radio" id="q_detph3_Wire_0" name="q_depth3_Wire" value="Wifi" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_detph3_Wire_0">Wi-Fi issue</label><br>
    <input type="radio" id="q_depth3_Wire_1" name="q_depth3_Wire" value="Blue" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Wire_1">Bluetooth issue</label><br>
    <input type="radio" id="q_depth3_Wire_2" name="q_depth3_Wire" value="Mdta" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Wire_2">Mobile data / GPS issue</label><br>
    <input type="radio" id="q_depth3_Wire_3" name="q_depth3_Wire" value="NFCi" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Wire_3">NFC issue</label>
</div>
<div class="q_depth3" id="div_q_depth3_Othe">
    <!--Depth2에서 other 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
    <input type="radio" id="q_detph3_Othe_0" name="q_depth3_Othe" value="Butn" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_detph3_Othe_0">Button issue</label><br>
    <input type="radio" id="q_depth3_Othe_1" name="q_depth3_Othe" value="Port" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_1">Communication port / SD Card issue</label><br>
    <input type="radio" id="q_depth3_Othe_2" name="q_depth3_Othe" value="Disp" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_2">Display / Touch issue</label><br>
    <input type="radio" id="q_depth3_Othe_3" name="q_depth3_Othe" value="Came" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_3">Camera issue</label> <br>
    <input type="radio" id="q_depth3_Othe_4" name="q_depth3_Othe" value="Othe2" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_4">Other issues</label>
</div>
<br>