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UI Tabs
UI Tab
titleAndroid
UI Steps
sizesmall
UI Step

Execute EmKit Image Modified- Emkit is the pre-installed solution on all Point Mobile's android devices. You can find EmKit on the home screen usually.

UI Step

TapTap Take Bug Report.

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UI Step

Check Dialog and Complete NotificationStart Saving Bug Report

Tap

Save in

SAVE in the dialog

to save the BugReport file

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Saving BugReport file takes about 2 minutes

and

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During saving, you can see

a notification when the saving process is complete.

the progress in the notification as below
(only in Android 10 and above).

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UI Text Box
typeinfo

You can take BugReport file by EmLogTool app, too.
Launch EmLogTool from EmKit, and tap SAVE button. The way to save the file after this step is same as the following steps.

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UI Step

Save Bug Report File
(Skip when you are using Android 9 and below versions)

When taking the bug report is completed, tap the notification.
And select Take Bug Report from the icon list. Then, a toast message explaining the file saved location will be shown.

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UI Step

Find File - Execute FileExplorer and go to BugReport folder of internal storageImage RemovedFile

Execute FileExplorer and find the bug report file in the following path.

Android 9 and belowAndroid 10 and above
/BugReport folder/Download folder

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UI Tab
titleWEH
UI Steps
sizesmall
UI Step

Go to StartFile Explorer

UI Step

Move to Windows folder and find the LogTrace in the folder

UI Step

Check the dialog message and tap YES to save the debugmsg(bugreport)

UI Step

You can find the debugmsg file in the My Documents directory of the device storage as TXT format

UI Tab
titleWin CE
UI Steps
sizesmall
UI Step

Tap My Device on the home screen

UI Step

Go to Windows folder and double-tap the LogTrace in the folder

UI Step

Check the dialog message and tap Yes to save the debugmsg(bugreport) file

UI Step

You can find the debugmsg file in the My Documents directory of the device storage as TXT format.

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