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Before Start: Check the OS / Firmware version first. Update your device if it is not latest version. 이 페이지는 현재 비공개 상태입니다. 이 페이지에 속한 글도 마찬가지로 비공개 상태이니, 공유하실때는 PDF 등으로 공유해주세요
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<script> $(function () { var boxes = $("[class*='articleList']"); var questions2 = $('div[class=q_depth2]'); var questions3 = $('div[class=q_depth3]'); for (var i = 0; i < boxes.length; i++) { boxes[i].style.display = "none"; } for (var j = 0; j < questions2.length; j++) { questions2 questions2[j].style.display = "none"; } for (var r = 0; r < questions3.length; r++) { questions3[r].style.display = "none"; } }); function select_depth1(value) { var dataIndex = value; var depth2; var q_depth2_list = document.getElementsByClassName('q_depth2'); var q_depth3_list = document.getElementsByClassName('q_depth3'); $("input:radio[name*='q_depth2']").prop('checked', false); $("input:radio[name*='q_depth3']").prop('checked', false); for (var i = 0; i < q_depth2_list.length; i++) { q_depth2_list[i].style.display = "none"; } for (var j = 0; j < q_depth3_list.length; j++) { q_depth3_list[j].style.display = "none"; } var boxes = $("[class*=''#raiseTicket_div').css("display", "none"); var boxes = $("[class*='articleList']"); for (var i = 0; i < boxes.length; i++) { boxes[i].style.display = "none"; } if (dataIndex == 0'BTRe' || dataIndex == 1'RFRe') { depth2dataIndex = document.getElementById('div_q_depth2_1')'Read'; depth2 depth2 = document.getElementById('div_q_depth2_' + dataIndex); depth2.style.display = ''; } } else if (dataIndex == 2'Lega') { depth2 open_articleList = document.getElementByIdgetElementsByClassName('divarticleList_q_depth2_2'' + dataIndex); depth2 open_articleList[0].style.display = ''; } else { $('#raiseTicket_div').css("display", ""); } else { depth2 = document.getElementById('div_q_depth2_3' + dataIndex); depth2.style.display = ''; } } function select_depth2(value) { var dataIndex = value; var depth1_value = $('input[name=q_depth1]:checked').val(); var open_articleList; var boxes = $("[ depth3; var list_num; var boxes = $("[class*='articleList']"); for (var i = 0; i < boxes.length; i++) { boxes[i].style.display = "none"; } var q_depth3_list = document.getElementsByClassName('q_depth3'); for (var j = 0; j < q_depth3_list.length; j++) { q_depth3_list[j].style.display = "none"; } if (depth1_value == 2 & dataIndex == 1) { } var depth3 = document.getElementById('div_q_depth3_1'); $("input:radio[name*='q_depth3']").prop('checked', false); depth3.style.display = ''; } else { $('#raiseTicket_div').css("display", "none"); if (dataIndex == 'Scan' || dataIndex == 'Sysm') { var list_num = depth1_value + '_' + dataIndex; open_articleList open_articleList = document.getElementsByClassName('articleList_' + list_num); open_articleList[0].style.display = ''; } } function select_depth3(value) { var dataIndex = value; var depth1_value = $('input[name=q_depth1]:checked#raiseTicket_div').val(css("display", ""); var depth2_value } else if (dataIndex == $('input[name=q_depth2_2]:checked').val(); 'Prnt') { var depth3list_num = depth1_value + '_' + depth2_valuedataIndex; var open_articleList; var boxesopen_articleList = $("[class*=document.getElementsByClassName('articleList']"_' + list_num); for (var i = 0; i < boxes.length; i++) { open_articleList[0].style.display = ''; boxes[i].style.display = "none"; $('#raiseTicket_div').css("display", ""); } else if open(depth1_articleListvalue == document.getElementsByClassName('articleList_'BTRe' + depth3 +|| depth1_value == 'RFRe') { + dataIndex); open_articleList[0].style.display list_num = depth1_value + '_' + dataIndex; } </script> <style> .radioLabel_dpt1 { font-size: 12pt; line-height: 1.8; } .radioLabel_dpt2 { font-size: 12pt; line-height: 1.8; } .radioLabel_dpt3 { font-size: 12pt; line-height: 1.8; } </style> <div style="margin-top: 18px;" class="q_depth1"> <span style="font-size: 14pt; font-weight: bold;">Select a problem type you have</span><br><br> <input type="radio" id="q_detph1_0" name="q_depth1" value="0" onclick="select_depth1(this.value)" > open_articleList = document.getElementsByClassName('articleList_' + list_num); open_articleList[0].style.display = ''; $('#raiseTicket_div').css("display", ""); } else { depth3 = document.getElementById('div_q_depth3_' + dataIndex); <label depth3.style.display class="radioLabel_dpt1" for="q_detph1_0">A device feature does not work</label><br> <input type="radio" id="q_depth1_1" name="q_depth1" value="1" onclick="select_depth1(this.value)" >= ''; } } function select_depth3(value) { <labelvar dataIndex class="radioLabel_dpt1" for="q_depth1_1">Device operates abnormally</label><br> = value; <input type="radio" id="q_depth1_2" name="q_depth1" value="2" onclick="select_depth1(this.value)" >var depth1_value = $('input[name=q_depth1]:checked').val(); <labelvar depth2 class="radioLabel_dpt1" for=" 'q_depth1depth2_2">Device' cannot connect wireless communication (network, BT, etc.)</label><br> + depth1_value; var <inputdepth2_value type="radio" id="q_depth1_3" name="q_depth1" value="3" onclick="select_depth1(this.value)" > $('input[name=' + depth2 + ']:checked').val(); <labelvar depth3 class="radioLabel_dpt1" for="q_depth1_3">Devicevalue have+ a power-related problem</label><br> </div> <div style="margin-top: 18px;" class="q_depth2" id="div_q_depth2_1"> <span style="font-size: 14pt; font-weight: bold;">What feature have problem?</span><br><br> <input type="radio" id="q_detph21_0" name="q_depth2_1" value="0" onclick="select_depth2(this.value)"> '_' + depth2_value; var open_articleList; var boxes = $("[class*='articleList']"); for (var i = 0; i < boxes.length; i++) { <label class="radioLabel_dpt2" for="q_detph21_0">System features</label><br> boxes[i].style.display = "none"; <input type="radio" id="q_depth21_1" name="q_depth2_1" value="1" onclick="select_depth2(this.value)"> <label class="radioLabel_dpt2" for="q_depth21_1">Other features & App features</label><br> <input type="radio" id="q_depth21_2" name="q_depth2_1" value="2" onclick="select_depth2(this.value)"> } open_articleList = document.getElementsByClassName('articleList_' + depth3 + '_' + dataIndex); open_articleList[0].style.display = ''; <label class="radioLabel_dpt2" for="q_depth21_2">Scanner</label><br> <input type="radio" id="q_depth21_3" name="q_depth2_1" value="3" onclick="select_depth2(this.value)">$('#raiseTicket_div').css("display", ""); } </script> <style> .radioLabel_dpt1 { font-size: 10.5pt; <label class="radioLabel_dpt2" for="q_depth21_3">Keypad</label><br> </div> <div style="margin-top: 18px;" class="q_depth2" id="div_q_depth2_2">line-height: 1.8; } .radioLabel_dpt2 { <span style="font-size: 14pt; font-weightsize: bold;">What feature have problem?</span><br><br> 10.5pt; <input type="radio" id="q_detph22_0" name="q_depth2_2" value="0" onclick="select_depth2(this.value)"> line-height: 1.8; } <label class=".radioLabel_dpt2" for="q_detph22_0">Newtork (Wi-Fi, LTE...)</label><br> dpt3 { <input type="radio" id="q_depth22_1" name="q_depth2_2" value="1" onclick="select_depth2(this.value)"> font-size: 10.5pt; <label class="radioLabel_dpt2" for="q_depth22_1">Bluetooth</label><br>line-height: 1.8; <input type="radio" id="q_depth22_2" name="q_depth2_2" value="2" onclick="select_depth2(this.value)">} .q_depth1 { background-color: rgb(242, 242, 242, 1); <label class="radioLabel_dpt2" for="q_depth22_2">NFC</label><br> padding: 15px; } <input type="radio" id="q_depth22_3" name=" .q_depth2_2" value="3" onclick="select_depth2(this.value)"> { <label class="radioLabel_dpt2" for="q_depth22_3">RFID</label><br> </div> <div style="margin-top: 18px;" class="q_depth2" id="div_q_depth2_3"> background-color: rgb(242, 242, 242, 1); <span style="font-size padding: 14pt; font-weight: bold;">What kind of model you use?</span><br><br>15px; margin-top: 5px; } .q_depth3 { <input type="radio" id="q_detph23_0" name="q_depth2_3" value="0" onclick="select_depth2(this.value)"> background-color: rgb(242, 242, 242, 1); padding: 15px; <label class="radioLabel_dpt2" for="q_detph23_0">Android device</label><br> <input type="radio" id="q_depth23_1" name="q_depth2_3" value="1" onclick="select_depth2(this.value)"> margin-top: 5px; } div[class*='articleList'] { border-left: 5px <label class="radioLabel_dpt2" for="q_depth23_1">Bluetooth scanner</label><br> solid rgb(100, 150, 100, 1); <input type="radio" id="q_depth23_2" name="q_depth2_3" value="2" onclick="select_depth2(this.value)"> background-color: rgb(200, 220, 200, 0.2); margin-top: 5px; <label class="radioLabel_dpt2" for="q_depth23_2">RFID reader</label><br> </div> <div style="margin-top: 18px;" class="q_depth3" id="div_q_depth3_1"> } #raiseTicket_div { <span style="font-size: 14pt; font-weight: bold;">What kind of model you use?</span><br><br> <input type="radio" id="q_detph3_0" name="q_depth3" value="0" onclick="select_depth3(this.value)"> background-color: rgb(250, 250, 250, 0.2); border: 1px solid rgb(225, 225, 225, 1); padding: <label class="radioLabel_dpt3" for="q_detph3_0">Android device</label><br> 15px; <input type="radio" id="q_depth3_1" name margin-top: 15px; } </style> <div class="q_depth3" value="1" onclick="select_depth3(this.value)"> depth1"> <span style="font-size: 14pt; font-weight: bold;">Q1. Select the type of your device</span><br> <label<input classtype="radioLabel_dpt3radio" forid="q_depth3_1">Bluetooth scanner</label><br> detph1_0" name="q_depth1" value="Andr" onclick="select_depth1(this.value)"> <label class="radioLabel_dpt1" for="q_detph1_0">Android device</label><br> <input type="radio" id="q_depth3depth1_21" name="q_depth3depth1" value="2BTRe" onclick="select_depth3depth1(this.value)"> <label class="radioLabel_dpt3dpt1" for="q_depth3depth1_21">RFID>Bluetooth reader<scanner</label><br> </div> |
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<input type="radio" id="q_depth1_2" name="q_depth1" value="RFRe" onclick="select_depth1(this.value)">
<label class="radioLabel_dpt1" for="q_depth1_2">RFID reader</label><br>
<input type="radio" id="q_depth1_3" name="q_depth1" value="Mpos" onclick="select_depth1(this.value)">
<label class="radioLabel_dpt1" for="q_depth1_3">Mobile POS</label><br>
<input type="radio" id="q_depth1_4" name="q_depth1" value="Lega" onclick="select_depth1(this.value)">
<label class="radioLabel_dpt1" for="q_depth1_4">Legacy (WCE, WEH)</label>
</div>
<div class="q_depth2" id="div_q_depth2_Andr">
<!--Depth1에서 Android device 선택 시-->
<span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
<input type="radio" id="q_detph2_Andr_0" name="q_depth2_Andr" value="Pwer" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_detph2_Andr_0">Power-related features</label><br>
<input type="radio" id="q_depth2_Andr_1" name="q_depth2_Andr" value="Wire" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Andr_1">Wireless features</label><br>
<input type="radio" id="q_depth2_Andr_2" name="q_depth2_Andr" value="Scan" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Andr_2">Scanner</label><br>
<input type="radio" id="q_depth2_Andr_3" name="q_depth2_Andr" value="Sysm" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Andr_3">System features</label><br>
<input type="radio" id="q_depth2_Andr_4" name="q_depth2_Andr" value="Othe" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Andr_4">Other features</label>
</div>
<div class="q_depth2" id="div_q_depth2_Read">
<!--Depth1에서 BT scanner 또는 RFID reader 선택 시-->
<span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
<input type="radio" id="q_detph2_Read_0" name="q_depth2_Read" value="Pwer" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_detph2_Read_0">Power-related features</label><br>
<input type="radio" id="q_depth2_Read_1" name="q_depth2_Read" value="Conn" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Read_1">Connection</label><br>
<input type="radio" id="q_depth2_Read_2" name="q_depth2_Read" value="Read" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Read_2">Reading</label><br>
</div>
<div class="q_depth2" id="div_q_depth2_Mpos">
<!--Depth1에서 POS 선택 시-->
<span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
<input type="radio" id="q_detph2_Mpos_0" name="q_depth2_Mpos" value="Pwer" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_detph2_Mpos_0">Power-related features</label><br>
<input type="radio" id="q_depth2_Mpos_1" name="q_depth2_Mpos" value="Wire" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Mpos_1">Wireless features</label><br>
<input type="radio" id="q_depth2_Mpos_2" name="q_depth2_Mpos" value="Scan" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Mpos_2">Scanner</label><br>
<input type="radio" id="q_depth2_Mpos_3" name="q_depth2_Mpos" value="Sysm" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Mpos_3">System features</label><br>
<input type="radio" id="q_depth2_Mpos_4" name="q_depth2_Mpos" value="Prnt" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Mpos_4">Printer features</label><br>
<input type="radio" id="q_depth2_Mpos_5" name="q_depth2_Mpos" value="Othe" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Mpos_5">Other features</label>
</div>
<div class="q_depth3" id="div_q_depth3_Pwer">
<!--Depth2에서 Power 선택 시-->
<span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
<input type="radio" id="q_detph3_Pwer_0" name="q_depth3_Pwer" value="Boot" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_detph3_Pwer_0">Booting issue</label><br>
<input type="radio" id="q_depth3_Pwer_1" name="q_depth3_Pwer" value="Chrg" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Pwer_1">Charging issue</label><br>
<input type="radio" id="q_depth3_Pwer_2" name="q_depth3_Pwer" value="Othe" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Pwer_2">Other issues</label>
</div>
<div class="q_depth3" id="div_q_depth3_Wire">
<!--Depth2에서 Wireless 선택 시-->
<span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
<input type="radio" id="q_detph3_Wire_0" name="q_depth3_Wire" value="Wifi" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_detph3_Wire_0">Wi-Fi issue</label><br>
<input type="radio" id="q_depth3_Wire_1" name="q_depth3_Wire" value="Blue" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Wire_1">Bluetooth issue</label><br>
<input type="radio" id="q_depth3_Wire_2" name="q_depth3_Wire" value="Mdta" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Wire_2">Mobile data / GPS issue</label><br>
<input type="radio" id="q_depth3_Wire_3" name="q_depth3_Wire" value="NFCi" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Wire_3">NFC issue</label>
</div>
<div class="q_depth3" id="div_q_depth3_Othe">
<!--Depth2에서 other 선택 시-->
<span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
<input type="radio" id="q_detph3_Othe_0" name="q_depth3_Othe" value="Butn" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_detph3_Othe_0">Button issue</label><br>
<input type="radio" id="q_depth3_Othe_1" name="q_depth3_Othe" value="Port" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Othe_1">Communication port / SD Card issue</label><br>
<input type="radio" id="q_depth3_Othe_2" name="q_depth3_Othe" value="Disp" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Othe_2">Display / Touch issue</label><br>
<input type="radio" id="q_depth3_Othe_3" name="q_depth3_Othe" value="Came" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Othe_3">Camera issue</label> <br>
<input type="radio" id="q_depth3_Othe_4" name="q_depth3_Othe" value="Othe2" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Othe_4">Other issues</label>
</div>
<br>
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<div id="raiseTicket_div" style="display: none;">
<span style='font-weight: bold; font-size: 13pt;'>Can't Find a Solution? or Can't solve the issue?</span><br>
Then, please contact your local reseller or service center with the following information.
<ul style='font-weight: bold;'>
<li>DevInfo.html (<a
href='http://post.solution-pointmobile.co.kr:8040/display/faq/DevInfo+%3A+How+to+Get+Device+Information+File'>How
to take?</a>)</li>
<li>Log files (<a href='http://post.solution-pointmobile.co.kr:8040/pages/viewpage.action?pageId=66060631'>Take
using LogTrace / EmLogTool</a>)</li>
</ul>
<br><br>
<span style='font-weight: bold;'>If you are authorized ASC/ASP of Point Mobile: </span><br>
<ol>
<li>Try <a href="http://post.solution-pointmobile.co.kr:8040/x/OwA0Bg" style='font-weight: bold;'>Diagnostics</a>.</li>
<li><a href='https://pm-community.atlassian.net/servicedesk/customer/portal/1' style='font-weight: bold;'>Raise a ticket</a> with the collected data (DevInfo, LogFiles) and testing result.</li>
</ol>
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