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warning
UI Text Box
sizemedium
typenotetip

Before Start: Check the OS / Firmware version first. Update your device if it is not latest version.

  • Check Latest Version: Check if the available version is displayed in System > System updates > FOTAtab.
UI Text Box
sizemedium
type

이 페이지는 현재 비공개 상태입니다. 이 페이지에 속한 글도 마찬가지로 비공개 상태이니, 공유하실때는 PDF 등으로 공유해주세요.

HTML
<script>
 
   $(function () {
	
 	        var boxes = $("[class*='articleList']");
        var questions2 = $('div[class=q_depth2]');
        var questions3 = $('div[class=q_depth3]');

        for (var i = 0; i < boxes.length; i++) {
            boxes[i].style.display = "none";
        }

        for (var j = 0; j < questions2.length; j++) {
            questions2[j].style.display = "none";
        }

        for (var r = 0; r < questions3.length; r++) {
            questions3[r].style.display = "none";
        }

    });
	
    function select_depth1(value) {
        var dataIndex = value;
        var depth2;
        var q_depth2_list = document.getElementsByClassName('q_depth2');
        var q_depth3_list = document.getElementsByClassName('q_depth3');

    for  (var i = 0; i < q_depth2_list.length; i++) {
 $("input:radio[name*='q_depth2']").prop('checked', false);
         q_depth2_list[i].style.display = "none";
$("input:radio[name*='q_depth3']").prop('checked', false);

    }
    for (var ji = 0; ji < q_depth3depth2_list.lenghtlength; ji++) {
            q_depth3depth2_list[ji].style.display = "none";
    }

    if}
 (dataIndex == 0 | dataIndex == 1) {
for (var j = 0; j   depth2 = document.getElementById('< q_depth2_1');depth3_list.length; j++) {
        depth2    q_depth3_list[j].style.display = ''"none";
        }
    else if (dataIndex == 2) { $('#raiseTicket_div').css("display", "none");

        depth2var boxes = document.getElementById('q_depth2_2'$("[class*='articleList']");
        for  depth2.style.display(var i = ''0;
 i < boxes.length; i++) }{
    else {
        depth2 = document.getElementById('q_depth2_3')boxes[i].style.display = "none";
        depth2.style.display = '';
}

      }
}

function select_depth2(value  if (dataIndex == 'BTRe' || dataIndex == 'RFRe') {
           var dataIndex = value'Read';
    var depth1_value        depth2 = $document.getElementById('input[name=div_q_depth1]:checked').val()depth2_' + dataIndex);
    var open_articleList;
    
    var boxes = $("[class*='articleList']")depth2.style.display = '';

    for  (var i =} 0;else iif < boxes.length; i++(dataIndex == 'Lega') {
        boxes[i].style.display = "none";
    }

    var q_depth3_listopen_articleList = document.getElementsByClassName('qarticleList_depth3' + dataIndex);
    for (var j = 0; j  < q_depth3_list.lenght; j++) {
open_articleList[0].style.display = '';
            q_depth3_list[j].style.display = "none"$('#raiseTicket_div').css("display", "");
    }

    if (depth1_value == 2 & dataIndex == 1) {
} else {
              var depth3depth2 = document.getElementById('div_q_depth3depth2_1' + dataIndex);
        depth3    depth2.style.display = '';
        }
    } else

    function select_depth2(value) {
        var list_numdataIndex = depth1_value + '' + dataIndex;
        openvar depth1_articleListvalue = document.getElementsByClassName$('articleList_' + list_numinput[name=q_depth1]:checked').val();

        var open_articleList[0].style.display = '';
;
        var }

}

function select_depth3(value) {
depth3;
      var dataIndex =var valuelist_num;

        var depth1_valueboxes = $('input"[name=q_depth1]:checked').val();
class*='articleList']");

        for (var depth2_valuei = $('input[name=q_depth2_2]:checked').val();

    var depth3 = depth1_value + '' + depth2_value;

    var open_articleList;

    var boxes = $("[class*='articleList']"); 0; i < boxes.length; i++) {
            boxes[i].style.display = "none";
        }

    for (var i =  var q_depth3_list = document.getElementsByClassName('q_depth3');
        for (var j = 0; ij < boxesq_depth3_list.length; ij++) {
        boxes[i    q_depth3_list[j].style.display = "none";
        }

    open_articleList   = document.getElementsByClassName('articleList_' + depth3 + '' + dataIndex);
    open_articleList[0].style.display = '';
    
}

</script>

<style>
	.radioLabel_dpt1 {
		font-size: 12pt;
		line-height: 1.8;
	}

    .radioLabel_dpt2 {
		font-size: 12pt;
		line-height: 1.8;
	}

    .radioLabel_dpt3 {
		font-size: 12pt;
		line-height: 1.8;
	}
</style>



<div style="margin-top: 18px;" class="q_depth1">
	<span style="font-size: 14pt; font-weight: bold;">Select a problem type you have</span><br><br>
    <input type="radio" id="q_detph1_0" name="q_depth1" value="0" onclick="select_depth1(this.value)" >$("input:radio[name*='q_depth3']").prop('checked', false);

        $('#raiseTicket_div').css("display", "none");

        if (dataIndex == 'Scan' || dataIndex == 'Sysm') {
            list_num = depth1_value + '_' + dataIndex;
            open_articleList = document.getElementsByClassName('articleList_' + list_num);
            open_articleList[0].style.display = '';
            $('#raiseTicket_div').css("display", "");

        <label}  class="radioLabel_dpt1" for="q_detph1_0">A device feature does not work</label><br>
else if (dataIndex == 'Prnt') {
          <input type="radio" id="q_depth1_1" name="q_depth1" value="1" onclick="select_depth1(this.value)" >
 list_num = depth1_value + '_' + dataIndex;
          <label  class="radioLabel_dpt1" for="q_depth1_1">Device operates abnormally</label><br>
open_articleList = document.getElementsByClassName('articleList_' + list_num);
       <input type="radio" id="q_depth1_2" name="q_depth1" value="2" onclick="select_depth1(this.value)" > open_articleList[0].style.display = '';
        <label   class="radioLabel_dpt1" for="q_depth1_2">Device cannot connect wireless communication (network, BT, etc.)</label><br>
    <input type="radio" id="q_depth1_3" name="q_depth1" value="3" onclick="select_depth1(this.value)" > $('#raiseTicket_div').css("display", "");

        } else if (depth1_value == 'BTRe' || depth1_value == 'RFRe') {
        <label    class="radioLabel_dpt1" for="q_depth1_3">Device have a power-related problem</label><br>
</div>

<div style="margin-top: 18px;" class="q_depth2" id="q_depth2_1">
    <span style="font-size: 14pt; font-weight: bold;">What feature have problem?</span><br><br>
    <input type="radio" id="q_detph21_0" name="q_depth2_1" value="0" onclick="select_depth2(this.value)">
list_num = depth1_value + '_' + dataIndex;
            open_articleList = document.getElementsByClassName('articleList_' + list_num);
            open_articleList[0].style.display = '';
           <label class="radioLabel_dpt2" for="q_detph21_0">System features</label><br>
    <input type="radio" id="q_depth21_1" name="q_depth2_1" value="1" onclick="select_depth2(this.value)"> $('#raiseTicket_div').css("display", "");

        } else {
            depth3 = document.getElementById('div_q_depth3_' + dataIndex);
        <label class="radioLabel_dpt2" for="q_depth21_1">Other features & App features</label><br>depth3.style.display = '';
    <input type="radio" id="q_depth21_2" name="q_depth2_1" value="2" onclick="select_depth2(this.value)"> }
    }

    function select_depth3(value) {
        <labelvar dataIndex class="radioLabel_dpt2" for="q_depth21_2">Scanner</label><br>
 value;

        <input type="radio" id="q_depth21_3" name="q_depth2_1" value="3" onclick="select_depth2(this.value)">var depth1_value = $('input[name=q_depth1]:checked').val();
        <labelvar depth2 class="radioLabel_dpt2" for="q_depth21_3">Keypad</label><br>
</div>


<div style="margin-top: 18px;" class="q_depth2" id="q_depth2_2">
    <span style="font-size: 14pt; font-weight: bold;">What feature have problem?</span><br><br>
    <input type="radio" id="q_detph22_0" name="q_depth2_2" value="0" onclick="select_depth2(this.value)">
 'q_depth2_' + depth1_value;
        var depth2_value = $('input[name=' + depth2 + ']:checked').val();

        var depth3 = depth1_value + '_' + depth2_value;
        var open_articleList;

        var <labelboxes class="radioLabel_dpt2" for="q_detph22_0">Newtork (Wi-Fi, LTE...)</label><br>
 $("[class*='articleList']");
      <input type="radio" id="q_depth22_1" name="q_depth2_2" value="1" onclick="select_depth2(this.value)">
 for (var i = 0; i < boxes.length; i++) {
            <label class="radioLabel_dpt2" for="q_depth22_1">Bluetooth</label><br>
boxes[i].style.display = "none";
     <input type="radio" id="q_depth22_2" name="q_depth2_2" value="2" onclick="select_depth2(this.value)">   }

        open_articleList = document.getElementsByClassName('articleList_' + depth3 + '_' + dataIndex);
        <label class="radioLabel_dpt2" for="q_depth22_2">NFC</label><br>
open_articleList[0].style.display = '';

      <input type="radio" id="q_depth22_3" name="q_depth2_2" value="3" onclick="select_depth2(this.value)"> $('#raiseTicket_div').css("display", "");

    }

</script>

<style>
    <label class=".radioLabel_dpt2" for="q_depth22_3">RFID</label><br>
</div>

<div style="margin-top: 18px;" class="q_depth2" id="q_depth2_3">
    <span style="dpt1 {
        font-size: 14pt; font-weight: bold;">What kind of model you use?</span><br><br>10.5pt;
        line-height: 1.8;
    }

    <input type="radio" id="q_detph23_0" name="q_depth2_3" value="0" onclick="select_depth2(this.value)">
.radioLabel_dpt2 {
        font-size: 10.5pt;
 <label class="radioLabel_dpt2" for="q_detph23_0">Android device</label><br>
    <input type="radio" id="q_depth23_1" name="q_depth2_3" value="1" onclick="select_depth2(this.value)">line-height: 1.8;
    }

    .radioLabel_dpt3 {
   <label class="radioLabel_dpt2" for="q_depth23_1">Bluetooth scanner</label><br>     font-size: 10.5pt;
    <input type="radio" id="q_depth23_2" name="q_depth2_3" value="2" onclick="select_depth2(this.value)"> line-height: 1.8;
    }

    <label class="radioLabel_dpt2" for="q_depth23_2">RFID reader</label><br>
</div>


<div style="margin-top: 18px;" class="q_depth3" id="q_depth3_1">.q_depth1 {
        background-color: rgb(242, 242, 242, 1);
    <span style="font-size    padding: 14pt15px; font-weight: bold;">What kind of model you use?</span><br><br>
    }

    .q_depth2 {
    <input  type="radio" id="q_detph3_0" name="q_depth3" value="0" onclick="select_depth3(this.value)">  background-color: rgb(242, 242, 242, 1);
        <label class="radioLabel_dpt3" for="q_detph3_0">Android device</label><br>
padding: 15px;
      <input type="radio" id="q_depth3_1" name="q_depth3" value="1" onclick="select_depth3(this.value)"> margin-top: 5px;
    }

    <label class="radioLabel_dpt3" for=".q_depth3_1">Bluetooth scanner</label><br> {
    <input type="radio" id="q_depth3_2" name="q_depth3" value="2" onclick="select_depth3(this.value)"> background-color: rgb(242, 242, 242, 1);
        padding: 15px;
        <label class="radioLabel_dpt3" for="q_depth3_2">RFID reader</label><br>
</div>
   
Divbox
classarticleList_00

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-0" and label = "depth2-0"

Divbox
classarticleList_01

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-0" and label = "depth2-1"

Divbox
classarticleList_02

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-0" and label = "depth2-2"

Divbox
classarticleList_03

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-0" and label = "depth2-3"

Divbox
classarticleList_10

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-1" and label = "depth2-0"

Divbox
classarticleList_11

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-1" and label = "depth2-1"

Divbox
classarticleList_12

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-1" and label = "depth2-2"

Divbox
classarticleList_13

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-1" and label = "depth2-3"

Divbox
classarticleList_20

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-2" and label = "depth2-0"

Divbox
classarticleList_210

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-2" and label = "depth2-1" and label = "depth3-0"

Divbox
classarticleList_211

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-2" and label = "depth2-1" and label = "depth3-1"

Divbox
classarticleList_212

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-2" and label = "depth2-1" and label = "depth3-2"

Divbox
classarticleList_22

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-2" and label = "depth2-2"

Divbox
classarticleList_23

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-2" and label = "depth2-3"

Divbox
classarticleList_30

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-3" and label = "depth2-0"

Divbox
classarticleList_31

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-3" and label = "depth2-1"

margin-top: 5px;
    }

    div[class*='articleList'] {
        border-left: 5px solid rgb(100, 150, 100, 1);
        background-color: rgb(200, 220, 200, 0.2);
        margin-top: 5px;
    }

    #raiseTicket_div {
        background-color: rgb(250, 250, 250, 0.2);
        border: 1px solid rgb(225, 225, 225, 1);
        padding: 15px;
        margin-top: 15px;
    }

</style>



<div class="q_depth1">
    <span style="font-size: 14pt; font-weight: bold;">Q1. Select the type of your device</span><br>
    <input type="radio" id="q_detph1_0" name="q_depth1" value="Andr" onclick="select_depth1(this.value)">
    <label class="radioLabel_dpt1" for="q_detph1_0">Android device</label><br>
    <input type="radio" id="q_depth1_1" name="q_depth1" value="BTRe" onclick="select_depth1(this.value)">
    <label class="radioLabel_dpt1" for="q_depth1_1">Bluetooth scanner</label><br>
    <input type="radio" id="q_depth1_2" name="q_depth1" value="RFRe" onclick="select_depth1(this.value)">
    <label class="radioLabel_dpt1" for="q_depth1_2">RFID reader</label><br>
    <input type="radio" id="q_depth1_3" name="q_depth1" value="Mpos" onclick="select_depth1(this.value)">
    <label class="radioLabel_dpt1" for="q_depth1_3">Mobile POS</label><br>
    <input type="radio" id="q_depth1_4" name="q_depth1" value="Lega" onclick="select_depth1(this.value)">
    <label class="radioLabel_dpt1" for="q_depth1_4">Legacy (WCE, WEH)</label>
</div>

<div class="q_depth2" id="div_q_depth2_Andr">
    <!--Depth1에서 Android device 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
    <input type="radio" id="q_detph2_Andr_0" name="q_depth2_Andr" value="Pwer" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_detph2_Andr_0">Power-related features</label><br>
    <input type="radio" id="q_depth2_Andr_1" name="q_depth2_Andr" value="Wire" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Andr_1">Wireless features</label><br>
    <input type="radio" id="q_depth2_Andr_2" name="q_depth2_Andr" value="Scan" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Andr_2">Scanner</label><br>
    <input type="radio" id="q_depth2_Andr_3" name="q_depth2_Andr" value="Sysm" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Andr_3">System features</label><br>
    <input type="radio" id="q_depth2_Andr_4" name="q_depth2_Andr" value="Othe" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Andr_4">Other features</label>
</div>

<div class="q_depth2" id="div_q_depth2_Read">
    <!--Depth1에서 BT scanner 또는 RFID reader 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
    <input type="radio" id="q_detph2_Read_0" name="q_depth2_Read" value="Pwer" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_detph2_Read_0">Power-related features</label><br>
    <input type="radio" id="q_depth2_Read_1" name="q_depth2_Read" value="Conn" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Read_1">Connection</label><br>
    <input type="radio" id="q_depth2_Read_2" name="q_depth2_Read" value="Read" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Read_2">Reading</label><br>
</div>

<div class="q_depth2" id="div_q_depth2_Mpos">
    <!--Depth1에서 POS 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
    <input type="radio" id="q_detph2_Mpos_0" name="q_depth2_Mpos" value="Pwer" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_detph2_Mpos_0">Power-related features</label><br>
    <input type="radio" id="q_depth2_Mpos_1" name="q_depth2_Mpos" value="Wire" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_1">Wireless features</label><br>
    <input type="radio" id="q_depth2_Mpos_2" name="q_depth2_Mpos" value="Scan" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_2">Scanner</label><br>
    <input type="radio" id="q_depth2_Mpos_3" name="q_depth2_Mpos" value="Sysm" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_3">System features</label><br>
    <input type="radio" id="q_depth2_Mpos_4" name="q_depth2_Mpos" value="Prnt" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_4">Printer features</label><br>
    <input type="radio" id="q_depth2_Mpos_5" name="q_depth2_Mpos" value="Othe" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_5">Other features</label>
</div>


<div class="q_depth3" id="div_q_depth3_Pwer">
    <!--Depth2에서 Power 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
    <input type="radio" id="q_detph3_Pwer_0" name="q_depth3_Pwer" value="Boot" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_detph3_Pwer_0">Booting issue</label><br>
    <input type="radio" id="q_depth3_Pwer_1" name="q_depth3_Pwer" value="Chrg" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Pwer_1">Charging issue</label><br>
    <input type="radio" id="q_depth3_Pwer_2" name="q_depth3_Pwer" value="Othe" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Pwer_2">Other issues</label>
</div>
<div class="q_depth3" id="div_q_depth3_Wire">
    <!--Depth2에서 Wireless 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
    <input type="radio" id="q_detph3_Wire_0" name="q_depth3_Wire" value="Wifi" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_detph3_Wire_0">Wi-Fi issue</label><br>
    <input type="radio" id="q_depth3_Wire_1" name="q_depth3_Wire" value="Blue" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Wire_1">Bluetooth issue</label><br>
    <input type="radio" id="q_depth3_Wire_2" name="q_depth3_Wire" value="Mdta" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Wire_2">Mobile data / GPS issue</label><br>
    <input type="radio" id="q_depth3_Wire_3" name="q_depth3_Wire" value="NFCi" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Wire_3">NFC issue</label>
</div>
<div class="q_depth3" id="div_q_depth3_Othe">
    <!--Depth2에서 other 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
    <input type="radio" id="q_detph3_Othe_0" name="q_depth3_Othe" value="Butn" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_detph3_Othe_0">Button issue</label><br>
    <input type="radio" id="q_depth3_Othe_1" name="q_depth3_Othe" value="Port" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_1">Communication port / SD Card issue</label><br>
    <input type="radio" id="q_depth3_Othe_2" name="q_depth3_Othe" value="Disp" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_2">Display / Touch issue</label><br>
    <input type="radio" id="q_depth3_Othe_3" name="q_depth3_Othe" value="Came" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_3">Camera issue</label> <br>
    <input type="radio" id="q_depth3_Othe_4" name="q_depth3_Othe" value="Othe2" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_4">Other issues</label>
</div>
<br>


Divbox
classarticleList_Andr_Pwer_Boot

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Andr" and label = "Pwer" and label = "Boot" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Andr" and label = "Pwer" and label = "Boot"

Divbox
classarticleList_Andr_Pwer_Chrg

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Andr" and label = "Pwer" and label = "chrg" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Andr" and label = "Pwer" and label = "Chrg"

Divbox
classarticleList_Andr_Pwer_Othe

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Andr" and label = "Pwer" and label = "Othe" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Andr" and label = "Pwer" and label = "Othe"

Divbox
classarticleList_Andr_Wire_Wifi

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Andr" and label = "Wire" and label = "Wifi" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Andr" and label = "Wire" and label = "Wifi"

Divbox
classarticleList_Andr_Wire_Mdta

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Andr" and label = "Wire" and label = "common" and label = "Mdta"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Andr" and label = "Wire" and label = "Mdta"

Divbox
classarticleList_Andr_Wire_Blue

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Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Andr" and label = "Wire" and label = "Blue" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Andr" and label = "Wire" and label = "Blue"

Divbox
classarticleList_Andr_Wire_NFCi

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Andr" and label = "Wire" and label = "NFCi" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Andr" and label = "Wire" and label = "NFCi"

Divbox
classarticleList_Andr_Scan

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Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Andr" and label = "Scan" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Andr" and label = "Scan"

Divbox
classarticleList_Andr_Sysm

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Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Andr" and label = "Sysm" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Andr" and label = "Sysm"

Divbox
classarticleList_Andr_Othe_Butn

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Andr" and label = "Othe" and label = "Butn" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Andr" and label = "Othe" and label = "Butn"

Divbox
classarticleList_Andr_Othe_Port

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Andr" and label = "Othe" and label = "Port" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Andr" and label = "Othe" and label = "Port"

Divbox
classarticleList_Andr_Othe_Disp

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Andr" and label = "Othe" and label = "Disp" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Andr" and label = "Othe" and label = "Disp"

Divbox
classarticleList_Andr_Othe_Came

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Andr" and label = "Othe" and label = "Came" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Andr" and label = "Othe" and label = "Came"

Divbox
classarticleList_Andr_Othe_Othe2

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Andr" and label = "Othe" and label = "Othe2" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Andr" and label = "Othe" and label = "Othe2"

Divbox
classarticleList_BTRe_Pwer

Find troubleshooting guide

Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "BTRe" and label = "Pwer"

Divbox
classarticleList_BTRe_Conn

Find troubleshooting guide

Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "BTRe" and label = "Conn"

Divbox
classarticleList_BTRe_Read

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
sorttitle
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "BTRe" and label = "Read"

Divbox
classarticleList_RFRe_Pwer

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "RFRe" and label = "Pwer" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "RFRe" and label = "Pwer"

Divbox
classarticleList_RFRe_Conn

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "RFRe" and label = "Conn" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "RFRe" and label = "Conn"

Divbox
classarticleList_RFRe_Read

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "RFRe" and label = "Read" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "RFRe" and label = "Read"

Divbox
classarticleList_Mpos_Prnt

Find troubleshooting guide

Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Prnt"

Divbox
classarticleList_Mpos_Pwer_Boot

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Mpos" and label = "Pwer" and label = "Boot" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Pwer" and label = "Boot"

Divbox
classarticleList_Mpos_Pwer_Chrg

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Mpos" and label = "Pwer" and label = "chrg" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Pwer" and label = "Chrg"

Divbox
classarticleList_Mpos_Pwer_Othe

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Mpos" and label = "Pwer" and label = "Othe" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Pwer" and label = "Othe"

Divbox
classarticleList_Mpos_Wire_Wifi

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Mpos" and label = "Wire" and label = "Wifi" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Wire" and label = "Wifi"

Divbox
classarticleList_Mpos_Wire_Mdta

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Mpos" and label = "Wire" and label = "common" and label = "Mdta"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Wire" and label = "Mdta"

Divbox
classarticleList_Mpos_Wire_Blue

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Mpos" and label = "Wire" and label = "Blue" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Wire" and label = "Blue"


Divbox
classarticleList_Mpos_Wire_NFCi

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Mpos" and label = "Wire" and label = "NFCi" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Wire" and label = "NFCi"

Divbox
classarticleList_Mpos_Scan

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Mpos" and label = "Scan" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Scan"

Divbox
classarticleList_Mpos_Sysm

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Mpos" and label = "Sysm" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Sysm"

Divbox
classarticleList_Mpos_Othe_Butn

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Mpos" and label = "Othe" and label = "Butn" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Othe" and label = "Butn"

Divbox
classarticleList_Mpos_Othe_Port

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Mpos" and label = "Othe" and label = "Port" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Othe" and label = "Port"

Divbox
classarticleList_Mpos_Othe_Disp

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Mpos" and label = "Othe" and label = "Disp" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Othe" and label = "Disp"

Divbox
classarticleList_Mpos_Othe_Came

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Mpos" and label = "Othe" and label = "Came" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Othe" and label = "Came"

Divbox
classarticleList_Mpos_Othe_Othe2

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Mpos" and label = "Othe" and label = "Othe2" and label = "common"


Solutions for Specific Models

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Othe" and label = "Othe2"

Divbox
classarticleList_Lega

Find troubleshooting guide

Common Solutions

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "Lega"

label = "troubleshooting" and label = "depth1-3" and label = "depth2-2"
HTML
<div id="raiseTicket_div" style="display: none;">
    <span style='font-weight: bold; font-size: 13pt;'>Can't Find a Solution? or Can't solve the issue?</span><br>
	Then, please contact your local reseller or service center with the following information.
    <ul style='font-weight: bold;'>
        <li>DevInfo.html (<a
                href='http://post.solution-pointmobile.co.kr:8040/display/faq/DevInfo+%3A+How+to+Get+Device+Information+File'>How
                to take?</a>)</li>
        <li>Log files (<a href='http://post.solution-pointmobile.co.kr:8040/pages/viewpage.action?pageId=66060631'>Take
                using LogTrace / EmLogTool</a>)</li>
    </ul>
	<br><br>
	<span style='font-weight: bold;'>If you are authorized ASC/ASP of Point Mobile: </span><br>
	<ol>
		<li>Try <a href="http://post.solution-pointmobile.co.kr:8040/x/OwA0Bg" style='font-weight: bold;'>Diagnostics</a>.</li>
		<li><a href='https://pm-community.atlassian.net/servicedesk/customer/portal/1' style='font-weight: bold;'>Raise a ticket</a> with the collected data (DevInfo, LogFiles) and testing result.</li>
	</ol>	
</div>
Divbox
classarticleList_32
Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cql