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When you encounter some system bug, you should reproduce the bug to find what step causes it.
You don't need to reproduce condition or step perfectly, but describe your action or event as detail as possible.
If you succeed to reproduce the bug, it's time to get the BugReport file that contains the bug log.
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Get BugReport(DebugMsg) File
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1. Execute EmKit
Emkit is the pre-installed solution on all Point Mobile's android devices. You can find EmKit on the home screen usually.
2. Tap Take Bug Report Menu
3. Check Dialog and Complete Notification
Tap Save button in the dialog to save the BugReport file.
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Now, you can attach the bugreport file to us via the Ticketing System portal or email.
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Don't forget. You
4. Find File
Execute FileExplorer and go to BugReport folder of internal storage
Now, you can attach the bugreport file to us via Ticketing System portal or email.
How to Attach File to Portal
UI Button color turquoise newWindow true title Ticketing Portal url http://ticket.solution-pointmobile.co.kr:8060/servicedesk/customer/portal/2
Click the above button to go to Point Mobile's technical support ticketing portal.
Drag and drop file or click 'browse' to attach the file.
If you create a ticket as Technical Issues type, you must attach at least one file about your issue.
Don't forget you should also upload the device information file.
Please refer to the article below that is about 'How to get DevInfo file'.
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