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ISSUE
- Scanner is not available with an aimer
APPLIES TO
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Android powered Point Mobile devices with scanner
RESOLUTIONTroubleshooting Steps
When the device does not emit the aimer even if you press the scan button, check the following steps.
Cause | Solution | |
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1 |
Disabled aimer |
Turn on aimer Navigate to ScanSettings > Options, and check if the Enable aimer switch is turned on. |
2 |
Abnormal |
ScanSettings |
Reset Scanner Settings Navigate to ScanSettings > About, and perform Factory reset. After reset, check if the aimer is emitted properly. |
3 |
Issue with scanner module | Contact local reseller If the above steps cannot solve the problem, it may be an issue with the scanner module. Request a module replacement to Point Mobile. |
Not Resolved?
Refer to similar troubleshooting guides.
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