Page History
ISSUE
- Battery drains too fast compared to the device used time.
APPLIES TO
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Point Mobile Android devices
RESOLUTIONTroubleshooting Steps
Cause | Solution | |
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1 |
High power consumption of specific apps | Close all apps Some apps consume power during background running. To close all apps,
If you want to find |
Solution: Optimize the App
Checkthe battery usage statistic |
, refer to Checking Battery Usage chapter in Battery Management - Checking Lifetime and Usage. If you are not using the app on the foreground but the app uses the battery high, you should report the extraordinary battery usage to IT administrator and ask to optimize the app. |
Cause 2. End of Life of Battery
2 | Temporary system issue | Perform factory reset Find the right model from the How to Factory Reset, and perform a factory reset. |
3 | Battery is end-of-life |
Replace the battery (Android 9 and above) Check the battery |
- Manage Optimal Battery Health, EmHealthReport
- Checking Battery Lifetime chapter in Battery Power Management and Battery Usage Location
If the remaining life is low and the charge/discharge cycle count is more than 400, or the EmHealthReport app informs you the battery age is dismission, Point Mobile highly recommends replacing the battery.
age from EmKit > EmHealthReport. Install the new battery and try to charge it again. | ||
4 | Repair or analysis required | Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue. |
Refer to similar troubleshooting guides.
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