Page History
...
To find
...
the reason for the problem you have
...
, we need to know about your device information like kernel version, status of each hardware component..., etc.
You can simply let us know
...
the information by the 'DevInfo
...
' file.
...
...
Get
...
DevInfo
...
Step 1. Open EmKit
EmKit is pre-installed solution on all Point Mobile's android device.
You can find EmKit in home screen usually.
File
...
Step 2. Go to System Information Menu
...
UI Tabs | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
|
...
|
...
|
Send File To Us!
Step 1. Find File
...
|
...
Step 2. Upload file
|
Copy the DevInfo file to your PC and attach the DevInfo file to us via Ticketing System portal or email
...
.
...
Don't forget you should also upload bug report file containing reproduced bug log.
Please refer to article below that is about 'How to get BugReport'.
Info | ||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|
| ||||||||||||
|