Page History
ISSUE
- Failed to turn on device
- Device does not start
APPLIES TO
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All Point Mobile devices
RESOLUTION
Troubleshooting Steps
| Cause | Solution | |
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| 1 | Low battery | Charge device Check if the LED blinks five times in red when you tried to turn on the device, it indicates |
Try the following solutions in order. If you cannot boot your device, move on to the next solution.
the battery is too low to turn on the device. Charge the device using a power adapter or charging cradle |
| Cause 2. Freeze System |
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first. | ||
| 2 | Battery is not installed properly | Reinstall the battery Remove and install the battery again referring to the user manual. |
| 3 | Device freezes temporarily | Reset Power To reset the device power, perform one of the following ways |
. A. Press and hold the power button for 12 seconds. B. Press Reset |
hole (Only for PM70, PM80, PM66, PM85, PM90, PM75) |
| Cause 3. Battery issue |
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Try to change the battery to a new one, and try again.
If the device can be turned on after battery replacement, the battery may have a problem with the connector or others.
| Cause 4. Hardware issue |
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If you cannot boot your device even though you tried the above solutions, there might be a problem with hardware (battery connector, etc.).
When the device vibrates, release the button. The device will boot automatically. | ||
| 4 | System issue | Perform factory reset Find the right model from the How to Factory Reset, and perform a factory reset. |
| 5 | Repair or analysis required | Contact local reseller If you cannot solve the problem with the above steps, contact your local reseller to proceed repair or analyze the issue |
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Not Resolved?
Refer to similar troubleshooting guides.
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