Page History
ISSUE
- Cannot read barcode
- Scanned data does not comeThe scanner is activated, but no data comes to the host device
APPLIES TO
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PM5
Troubleshooting Steps
Check
RESOLUTION
If the scanner is activated but no data comes to the host device, check the PM5's status indication (LED and beep sequence) when you tried to read the barcode.
| Status Indication | Cause | Solution | |
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| Beep | |||
| LED |
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| 1 | Twice (Short medium → High) | Red flash | Decoding failed | Aim the barcode correctly When the scanner failed to read the barcode, the beep rings twice (Short medium → High) and LED flashes red. Aim the barcode referring to the below instruction and try again. |
| 2 | Three times (3x Short low) | Red | Decoding |
| Success, but Bluetooth is not connected | Connect the PM5 with a host device This indicates the scanner succeeds in reading the barcode but is connected nowhere with Bluetooth. |
. If the scanner is not connected, connect it by Tap-to-Pair or Scan-to-Pair, or Settings.
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| 3 | Once (Short high) | Green flash | Decoding success | Reset PM5 You didn’t get the scan data even though reading the barcode is successful, perform reset the PM5 and try again. Refer to PM5 Reset |
for more detail. |
Not Resolved?
Refer to similar troubleshooting guides.
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