Versions Compared

Old Version 1

changes.mady.by.user Point Mobile Technical Support Team

Saved on

compared with

New Version Current

changes.mady.by.user Point Mobile Technical Support Team

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

ISSUE

  • The receipt / ticket is not printed


APPLIES TO

Page properties
hiddentrue
ModelPM500

PM500 (Thermal printer)

RESOLUTION



Troubleshooting Steps


CauseSolution
1
.
Improper paper roll
Solution:

Check paper roll

  1. Check if the paper roll is damaged (wet / teared / fold)

  2. Check the paper roll you use is compatible with PM500.

    TypeThermal paper
    Width58mm
    Diameter40mm
Cause
2
.
Paper roll is inserted not correctly
Solution:

Insert the paper roll again

  1. Pull the hole at both sides of the printer cover, and open it.
    Image Modified

  2. Put the paper roll into the printer in the correct orientation. The printing side should face the screen and the end of the roll should be a little unrolled.
Image Removed
  1. Image Added

  2. Close the printer cover firmly.
    Image Modified
Cause
3
.
Printer paper jam
  1. Open printer cover and remove the jammed paper.
  2. Install a paper again.
  3. To rearrange the feed mechanism, launch EmKit > PrintDemo and tap Line Feed.
    Image Modified
Not Resolved?
4Repair or analysis required

Contact local reseller

If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue. 





Refer to similar troubleshooting guides.

Content by Label
showLabelsfalse
max5
showSpacefalse
titleSimilar Troubleshooting
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "pm500" and label in ("hwpm500","printermpos") and label = "prnt"