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titleInterested in the technical info of Point Mobile products and solutions?

FAQ & Knowledge Articles

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What can

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I get here?

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Who can view the articles?

  • FAQs
  • Knowledge articles
  • Solution-related

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  • troubleshooting
  • OS

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  • Release notes
    (

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  • Download not included)

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여길 내가 왜 이용해야하는가? 왜? 그냥...뭐...새로운 기능도 알고...기본적인 이용 방법같은것도 알려주고하니까...

그냥 검색하면 나오는 지식인데 왜 안봐..아무나 다 볼수있다고 관심만 가져봐

아, 물론 일부 고도화된 우리 제품 기술 내용은 파트너만 볼수있기도 해. 우리 파트너라고? 원한다면 계정을 전달할게.

무엇을 얻을 수 있는가?

어떤 절차로 이용할 수 있는가?

...

  • FAQ
  • Knowledge articles
  • Solution related - Troubleshooting
  • OS release notes (download not included)

...

Anyone

(Some articles are opened to Point Mobile Partners)

  •  Frequently Answered Questions
  •  Knowledge articles

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Permission

content (Release notes도 포함)

Search

잘못하면 아예 가독성이 떨어지기도...

EmKit Guide

FAQ에서는 대략적인 솔루션 사용 과정만 설명했지, 좀 더 자세한 가이드가 필요해?

단말기에서 확인할 수 있는 모든 솔루션에 대한 상세한 가이드가 여기에 있어.

각 기능 별 사용 방법, 동작 원리, 특장점이 설명되어있고 무엇보다 standalone 솔루션을 다운로드받고 릴리즈노트를 확인할 수도 있지.

하지만 이 페이지는 로그인이 필요해. 우리 파트너 사에게만 공개되어있거든. 혹시 파트너라면 우리에게 계정을 요청해. 파트너가 아니라면 구매한 곳에 문의해봐. 자세한 가이드를 제공해줄지도?

무엇을 얻을 수있는가?

누구만 볼 수있는가? 어떤 절차로 이용할 수 있는가?

Permission

Content

Anyone*

*) Advanced articles are opened to logged in users (Point Mobile authorized partners) only.
If you are a Point Mobile partner, request the account to Point Mobile team.

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titleGo to FAQ & Knowledge Articles >>
urlhttp://post.solution-pointmobile.co.kr:8040/display/faq


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titleWant to know how to use, and download EmKit Solutions?

EmKit Guide

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What can I get here?

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Who can view the guides?

  • User guide for all EmKit solutions

Logged-in user

(Point Mobile Authorized partners)

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titleGo to EmKit Guide >>
urlhttp://post.solution-pointmobile.co.kr:8040/category/emkit


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Downloading the EmKit solution apps is only available on the Service Portal.



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titleLooking for Troubleshooting about your device?

Troubleshooting Guide

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What can I get here?

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Who can view the guides?

  • Troubleshooting
    about device and system

Anyone*

*) Advanced articles are opened to logged in users (Point Mobile authorized partners) only.
If you are a Point Mobile partner, request the account to Point Mobile team.

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titleGo to Troubleshooting Guide >>
urlhttp://post.solution-pointmobile.co.kr:8040/display/TRguide


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titleCouldn't find helpful information from the Knowledge Base?

Raise a Ticket

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What can I get here?

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Who can access?

Link to Point Mobile Ticketing System for technical inquiries.

Create an account and raise a ticket to get technical support.

Point Mobile authorized partners

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titleGo to Ticketing System >>
urlhttps://pm-community.atlassian.net/servicedesk/customer/portals


How to Use?

  1. Create an account with your email address (company email address).
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  2. Raise a ticket for your inquiries.

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    Technical SupportService
    • Device & System-related
    • EmKit Solution-related
    • Development-related
    • Other technical inquiries related to Point Mobile products and solutions.
    • RMA (Return Material Authorization)
    • FRU (Field Replacement Unit)


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titleLooking for technical resources (OS & SDK & Solutions) download?

Service Portal

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What can I get here?

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Who can access?

Link to Point Mobile Service Portal.

Service Portal provides: 

  • OS download
  • SDK download
  • Technical documentation download
    (Product manual, QSG, etc.)

Only for Point Mobile authorized-

  • AS Centers
  • AS Partners
  • Business Partners


How to Use?

If you are authorized ASC, ASP, or BP, request an account to Point Mobile team.

After log-in, go to Download board and find the model page you need. ex) PM75 Resources (OS, SDK) & Document

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If you are not a certified partner, but you need OS or SDK file, please contact the reseller you bought the devices.

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titleGo to Service Portal >>
urlhttps://serviceportal.pointmobile.com/#/app/dashboard


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titleWant to know the security patch and upgradable Android versions?

PULS - Lifetime Support

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What can I get here?

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Who can access?

Link to Point Mobile homepage.

The page provides: 

  • Security patch info by model
  • Upgradable Android version by model

Anyone

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titleGo to Point Mobile homepage >>
urlhttps://pointmobile.com/en/products-business-puls

Troubleshooting Guide

단말기 사용하면서 크고작은 이슈를 맞닥뜨리는것은 흔한 일이지.

대게는 간단한 솔루션으로 해결이 가능할거야. 그런 해결방법은 여기에서 찾을 수 있지.

거의 모든 솔루션은 누구나 확인할 수 있어. 하지만 일부 관리자만 접근 가능한 기능의 솔루션은 파트너사만 볼수있지.

무엇을 얻을 수 있는가?

누구만 볼 수있고 어떤 절차로 이용할 수있는가?

Permission

Content

Raise a Ticket

이건 링크다.

왜 이용하는가?

어떻게 이용할 수있나? 누구만 가능한가?

Link

Permission (how to use)

Service Portal

이건 링크다.

뭘 얻을 수있는가? - OS, SDK 등 다운로드가 가능함을 강조해야하는데...

OS, SDK 다운로드를 찾고있나요

Link

Permission (how to use)

PULS - Lifetime Support

이건 링크다.

무엇을 볼 수 있는가?

Link

...