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ISSUE

After connecting PM3 to PC with HID mode, MS office log-in popup is displayed on PC continuously whenever scanning the barcode.


APPLIES TO

Page properties
hiddentrue
ModelPM3

PM3

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RESOLUTION

Following the below steps, change HID setting value.

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Troubleshooting Steps


CauseSolution
1Wrong Connect OSSetting

Change Connect OS

  1. Press UP and DOWN button simultaneously to navigate to settings
  2. Go to Admin Menu > Bluetooth > HID Settings > Connect OS
  3. Select Windows and save the setting

When you have a problem with HID connect mode, you may solve by changing the Connect OS setting.


Refer to the below descriptions to find proper setting value.

  • Android: Default value for compatibility with Android devices. No special features.
  • iOS: Have SIP show/hide toggle feature by UP button.
  • Windows: Fixed input program issues version. Additional features like unconditional wake-up nulls action added.

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titleSimilar Troubleshooting

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