Page History
ISSUE
- FRP (Factory Reset Protection) is not activated even after factory reset
- Can skip the Google account verification in the Setup Wizard
APPLIES TO
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Point Mobile Android devices
Troubleshooting Steps
| Cause | Solution | |||||||||
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| 1 | Performed an authorized factory reset | FRP activates after unauthorized factory reset If you performed a factory reset in the Settings > System > Reset options, the FRP will not activate because it is authorized way of factory reset. FRP activates after unauthorized factory reset such as reset through recovery mode. | 2 | No screen lock is set | Set screen lock other than None or Swipe From Android 11, setting a screen lock is required along with the Google account for FRP activation.
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| 2 | Performed an authorized factory reset | FRP activates after unauthorized factory reset If you performed a factory reset in the Settings > System > Reset options, the FRP will not activate because it is authorized way of factory reset. FRP activates after unauthorized factory reset such as reset through recovery mode. |
Refer to similar troubleshooting guides.
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