Page History
ISSUE
- Cannot connect with Bluetooth devices
APPLIES TO
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All Android powered Point Mobile devices
Troubleshooting Steps
RESOLUTIONCause | Solution | |
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1 | Interference of other Bluetooth devices | Disconnect all Bluetooth devices Disconnect all connected Bluetooth devices from Settings > Connected |
2 | Temporary Bluetooth issue | Turn off and on the Bluetooth |
You can turn on and off the Bluetooth |
You can switch the Bluetooth in Quick Setting Panel or Settings > Connected devices.
easily in the Quick setting panel.
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3 | Connection issue with |
the Bluetooth device | Forget the Bluetooth |
devices and reconnect The previous connection between the device and the Bluetooth device may affect the next connection. To forget the Bluetooth device,
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And try to connect the device again.
Solution 3. Clear Bluetooth app data
If the Bluetooth app has a problem. Clear the Bluetooth app data and try to connect the device again.
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4 | Temporary system issue | Reboot the device Press and hold the power button, and tap Power > Restart to reboot the device. |
5 | Bluetooth app data issue | Clear Bluetooth app data
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Tap See all xx apps.
Tap the More Options (three dots) on the upper-right side of the screen,
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Solution 4. Reset Network settings
The Bluetooth settings may have a problem. Reset the network settings and try to connect the device again.
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Network settings reset erases:
Please backup the important data before performing the reset. |
To reset the network settings,
Go to Settings > System.Expand Advanced and select Reset options.
Tap Reset Wi-Fi, Bluetooth (or Reset Wi-Fi, mobile & Bluetooth).
6 | Repair or analysis required | Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue. |
Not Resolved?
Refer to similar troubleshooting guides.
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