Execute EmKit - Emkit is the pre-installed solution on all Point Mobile's android devices. You can find EmKit on the home screen usually.
UI Step
TapEmLogTool, or if you cannot find the EmLogTool, tap Take Bug Report instead.
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UI Step
Tap Take Start Saving Bug Report
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UI Step
EmLogTool
Take Bug Report
Tap SAVE button
Check Dialog and Complete Notification
Tap Save
in the dialog to save the BugReport file.
in the dialog
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UI Text Box
type
info
Saving BugReport file takes about 2 minutes
and you can see a notification when the saving process is complete.
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(only in Android 10 and above) You can see the progress in the notification as below.
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UI Step
Save Bug Report File (Skip when you are using Android 9 and below versions)
When taking the bug report is completed, tap the notification. And select Take Bug Report from the icon list. Then, a toast message explaining the file saved location will be shown.
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UI Step
Find File - Execute FileExplorer and go to BugReport folder of internal storageImage RemovedFile
Execute FileExplorer and find the bug report file in the following path.
Android 9 and below: /BugReport folder
Android 10 and above: /Download folder
Android 9 and below
Android 10 and above
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UI Tab
title
WEH
UI Steps
size
small
UI Step
Go to Start > File Explorer
UI Step
Move to Windows folder and find the LogTrace in the folder
UI Step
Check the dialog message and tap YES to save the debugmsg(bugreport)
UI Step
You can find the debugmsg file in the My Documents directory of the device storage as TXT format
UI Tab
title
Win CE
UI Steps
size
small
UI Step
Tap My Device on the home screen
UI Step
Go to Windows folder and double-tap the LogTrace in the folder
UI Step
Check the dialog message and tap Yes to save the debugmsg(bugreport) file
UI Step
You can find the debugmsg file in the My Documents directory of the device storage as TXT format.
8.5.6, themed by Refined