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Comment: how to attach to ticketing system 영역 삭제

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UI Tabs
UI Tab
titleAndroid
UI Steps
sizesmall
UI Step

Execute EmKit - Emkit is the pre-installed solution on all Point Mobile's android devices. You can find EmKit on the home screen usually.

UI Step

Tap Take Bug Report

UI Step

Check Dialog and Complete Notification

Tap Save in the dialog to save the BugReport file.

Saving BugReport file takes about 2 minutes and you can see a notification when the saving process is complete.

UI Step

Find File - Execute FileExplorer and go to BugReport folder of internal storage

UI Tab
titleWEH
UI Steps
sizesmall
UI Step

Go to Start > File Explorer

UI Step

Move to Windows folder and find the LogTrace in the folder

UI Step

Check the dialog message and tap YES to save the debugmsg(bugreport)

UI Step

You can find the debugmsg file in the My Documents directory of the device storage as TXT format

UI Tab
titleWin CE
UI Steps
sizesmall
UI Step

Tap My Device on the home screen

UI Step

Go to Windows folder and double-tap the LogTrace in the folder

UI Step

Check the dialog message and tap Yes to save the debugmsg(bugreport) file

UI Step

You can find the debugmsg file in the My Documents directory of the device storage as TXT format.


Now, you can attach the bugreport file to us via the Ticketing System portal or email.

How to Attach File to Portal

UI Button
colorturquoise
newWindowtrue
titleTicketing Portal
urlhttp://ticket.solution-pointmobile.co.kr:8060/servicedesk/customer/portal/2

Click the above button to go to Point Mobile's technical support ticketing portal.  

Image Removed

Drag and drop the file or click 'browse' to attach the file.

If you create a ticket as Technical Issues type, you must attach at least one file about your issue.



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Don't forget. You should also upload the device information file.

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