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To find the reason for the problem you have, we need to know about your device information like kernel version, status of each hardware component..., etc.
You can simply let us know the information by the 'DevInfo.html' file.
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Get
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DevInfo
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File
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1. Execute EmKit
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Copy the DevInfo file to your PC and attach the DevInfo file Now, you can attach the 'devinfo.html' to us via Ticketing System portal or email.
How to Attach File to Portal
UI Button color turquoise newWindow true title Ticketing Portal url http://ticket.solution-pointmobile.co.kr:8060/servicedesk/customer/portal/2
Click the above button to go to Point to Point Mobile's technical support ticketing portal.
Drag and drop file or click 'browse' to attach the file.
If you create a ticket as Technical Issues type, you must attach at least one file about your issue.
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Don't forget you should also upload bug report file containing reproduced bug log.
Please refer to article below that is about 'How to get BugReport'.
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