ISSUE

APPLIES TO

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Model	PM500

PM500 (Thermal printer)

Cause 1.

Improper paper roll

Solution: Check paper roll

Check if the paper roll is damaged (wet / teared / fold)
Check the paper roll you use is compatible with PM500.
Type Thermal paper
Width 58mm
Diameter 40mm

Cause 2.

Paper roll is inserted not correctly
	Solution: Insert the paper roll again Pull the hole at both sides of the printer cover, and open it. Image Modified Put the paper roll into the printer in the correct orientation. The printing side should face the screen and the end of the roll should be a little unrolled. Image Modified Close the printer cover firmly. Image Modified
Cause 3.

Printer paper jam
	Open printer cover and remove the jammed paper. Install a paper again. To rearrange the feed mechanism, launch EmKit > PrintDemo and tap Line Feed. Image Modified

Refer to similar troubleshooting guides.

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