Page History
ISSUE
- Android device cannot connect to the
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- mobile network
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APPLIES TO
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All Point Mobile Android devices (Phone SKU)
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RESOLUTION
RESOLUTION
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Before Start:
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Cause 1. |
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If other devices can connect to the network, follow these steps with your Point Mobile device to check and update APN settings.
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Note the APN information in the Android device you tested |
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Wrong preferred network type | Solution: Check preferred network type
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Cause 2. Issue on Access Point Names (APN) | Solution: Check the access point name settings If the preferred network is selected correctly, but you still cannot connect 4G or LTE network, check the access point name settings.
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Navigate to Settings > Network & Internet > Mobile network in Point Mobile device |
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Tap Advanced to view more detail setting menus and select Access Point Names
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Tap + icon to add new APN information
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You have other problems with the network, please refer to these articles below.
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Not Resolved?
Refer to similar troubleshooting guides.
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