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titleAre you interested in the technical information of Point Mobile products and solutions?

FAQ & Knowledge Articles

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What can I get here?

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Who can view the articles?

  • FAQs
  • Knowledge articles
  • Solution-related troubleshooting
  • OS Release notes
    (Download not included)

Anyone*

*) Advanced articles are opened to logged in users (Point Mobile authorized partners) only.
If you are a Point Mobile partner, request the account to Point Mobile team.

EmKit Guide


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title
Are you want to know How to

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use, or

...

Download the EmKit

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Solutions?

EmKit Guide

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What can I get here?

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Who can view the

...

guides?

  • User guide for all EmKit solutions
  • Download for Standalone solution
  • Solution Release Notes

Logged-in user

(Point Mobile

...

Authorized partners)

Troubleshooting Guide



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title
Are you looking for

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Troubleshooting about your device?

Troubleshooting Guide

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What can I get here?

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Who can view the

...

guides?

  • Troubleshooting
    about device and system

Anyone*

*) Some advanced articles are opened to logged in users (Point Mobile authorized partners) only.
If you are a Point Mobile partner, request the account to Point Mobile team.


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titleCouldn't find helpful information for your questions from the Knowledge Base?

Raise a Ticket

- Couldn't find helpful information for your questions from the Knowledge Base?

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What can I get here?

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Who can access?

Link to Point Mobile Ticketing System for technical inquiries

...

.

Create an account and raise a ticket to get technical support.

Point Mobile authorized partners


How to Use?

  1. Create an account with your email address (company email address).
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  2. Raise a ticket for your inquiries.

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    Technical SupportService
    • Device & System-related
    • EmKit Solution-related
    • Development-related
    • Other technical inquiries related to Point Mobile products and solutions.

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    • RMA (Return Material Authorization)
    • FRU (Field Replacement Unit)
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titleAre you looking for where to download OS & SDK?

Service Portal

- Are you looking for where to download OS & SDK?

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What can I get here?

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Who can access?

Link to Point Mobile Service Portal.

Service Portal provides: 

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  • OS download
  • SDK download
  • Technical documentation download
    (Product manual, QSG, etc.)

Only for Point Mobile

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authorized-

  • AS Centers
  • AS Partners
  • Business Partners


How to Use?

If you are

...

authorized ASC, ASP, or BP, request an account to Point Mobile team.

After log-in, go to Download board and find the model page you need. ex) PM75 Resources (OS, SDK) & Document

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If you are not a certified partner, but you need OS or SDK file, please contact the reseller you bought the devices

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.

PULS - Lifetime Support

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titleAre you want to view the

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security patch and

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upgradable Android

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versions of Point Mobile devices?

PULS - Lifetime Support

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What can I get here?

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Who can access?

Link to Point Mobile homepage

The page provides: 

  • Security patch info by model
  • Upgradable Android version by model

Anyone