Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
작성중입니다
ui-text-boxexpand
titleAre you interested in the technical information of Point Mobile products and solutions?

FAQ & Knowledge Articles

- Search helpful Knowledge about Point Mobile device and solutions

Image Added

What can

u

I get here?

FAQ

Image Added

Who can view the articles?

  • FAQs
  • Knowledge articles
  • Solution-related
- Troubleshooting
  • troubleshooting
  • OS
release
  • Release notes
    (
download
  • Download not included)
Who can get?Anyone who have interest in Point Mobile device and solutions, or general technical information

여길 내가 왜 이용해야하는가? 왜? 그냥...뭐...새로운 기능도 알고...기본적인 이용 방법같은것도 알려주고하니까...

그냥 검색하면 나오는 지식인데 왜 안봐..아무나 다 볼수있다고 관심만 가져봐

아, 물론 일부 고도화된 우리 제품 기술 내용은 파트너만 볼수있기도 해. 우리 파트너라고? 원한다면 계정을 전달할게.

무엇을 얻을 수 있는가?

어떤 절차로 이용할 수 있는가?

?!< >Anyone who have interest in Point Mobile device and solutions
  • FAQ
  • Knowledge articles
  • Solution related - Troubleshooting
  • OS release notes (download not included)

Anyone

(Some articles are opened to Point Mobile Partners)

  •  Frequently Answered Questions
  •  Knowledge articles

Permission

content (Release notes도 포함)

Search

잘못하면 아예 가독성이 떨어지기도...

Anyone*

*) Advanced articles are opened to logged in users (Point Mobile partners) only.
If you are a Point Mobile partner, request the account to Point Mobile team.





EmKit Guide

- Are you want to know How to Use, or download the EmKit solutions?

Image Added

What can I get here?

Image Added

Who can view the articles?

  • User guide for all EmKit solutions
  • Download for Standalone solution
  • Solution Release Notes

Logged-in user

(Point Mobile Partners)






Troubleshooting Guide

- Are you looking for troubleshooting about your device?

Image Added

What can I get here?

Image Added

Who can view the articles?

  • Troubleshooting
    about device and system

Anyone*

*) Some advanced articles are opened to logged in users (Point Mobile partners) only.
If you are a Point Mobile partner, request the account to Point Mobile team.





Raise a Ticket

- Couldn't find helpful information for your questions from the Knowledge Base?

Image Added

What can I get here?

Image Added

Who can access?

Link to Point Mobile Ticketing System for technical inquiries

Anyone


How to Use?

  1. Create an account with your email address.
    Image Added

  2. Raise a ticket for your inquiries.
    Image Added
  • Technical Support
    • Device & System-related
    • EmKit Solution-related
    • Development-related
    • Other technical inquiries related to Point Mobile products and solutions.
  • Service
    • RMA (Return Material Authorization)
    • FRU (Field Replacement Unit)




Service Portal

- Are you looking for where to download OS & SDK?

Image Added

What can I get here?

Image Added

Who can access?

Link to Point Mobile Service Portal.

Service Portal provides: 

  • Download for OS, SDK, etc.

Only for Point Mobile certified-

  • AS Centers
  • AS Partners
  • Business Partners


How to Use?

If you are certified ASC, ASP, or BP, request an account to Point Mobile team.

After log-in, go to Download board and find the model page you need.

UI Text Box
sizemedium
typenote

If you are not a certified partner, but you need OS or SDK file, please contact the reseller you bought the devices or Point Mobile Sales team.





PULS - Lifetime Support

- Are you want to view the Security Patch and Upgradable Android version of Point Mobile devices?

Image Added

What can I get here?

Image Added

Who can access?

Link to Point Mobile homepage

The page provides: 

  • Security patch info by model
  • Upgradable Android version by model

Anyone

EmKit Guide

FAQ에서는 대략적인 솔루션 사용 과정만 설명했지, 좀 더 자세한 가이드가 필요해?

단말기에서 확인할 수 있는 모든 솔루션에 대한 상세한 가이드가 여기에 있어.

각 기능 별 사용 방법, 동작 원리, 특장점이 설명되어있고 무엇보다 standalone 솔루션을 다운로드받고 릴리즈노트를 확인할 수도 있지.

하지만 이 페이지는 로그인이 필요해. 우리 파트너 사에게만 공개되어있거든. 혹시 파트너라면 우리에게 계정을 요청해. 파트너가 아니라면 구매한 곳에 문의해봐. 자세한 가이드를 제공해줄지도?

무엇을 얻을 수있는가?

누구만 볼 수있는가? 어떤 절차로 이용할 수 있는가?

Permission

Content

Troubleshooting Guide

단말기 사용하면서 크고작은 이슈를 맞닥뜨리는것은 흔한 일이지.

대게는 간단한 솔루션으로 해결이 가능할거야. 그런 해결방법은 여기에서 찾을 수 있지.

거의 모든 솔루션은 누구나 확인할 수 있어. 하지만 일부 관리자만 접근 가능한 기능의 솔루션은 파트너사만 볼수있지.

무엇을 얻을 수 있는가?

누구만 볼 수있고 어떤 절차로 이용할 수있는가?

Permission

Content

Raise a Ticket

이건 링크다.

왜 이용하는가?

어떻게 이용할 수있나? 누구만 가능한가?

Link

Permission (how to use)

Service Portal

이건 링크다.

뭘 얻을 수있는가? - OS, SDK 등 다운로드가 가능함을 강조해야하는데...

OS, SDK 다운로드를 찾고있나요

Link

Permission (how to use)

PULS - Lifetime Support

이건 링크다.

무엇을 볼 수 있는가?

Link

Description