Page History
ISSUE
- Unable to read or write NFC tags
APPLIES TO
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All Point Mobile devices with NFC feature
RESOLUTION
If your device can't read or write NFC tags, your device may not support the NFC feature or you didn't use NFC feature properly.
Please check the items below.
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Before Start:
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Cause 1. Wrong NFC tapping area or Disturbance | Solution: Check the tapping area |
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Find the NFC antenna location |
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. Refer toNFC Tapping Area. Check if some impediments are attached |
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to the location or if you bring the NFC tag to the wrong |
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area. | |
Cause 2. Incompatible NFC tag | Solution: Check that the NFC technology of the tag is compatible |
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Download the device's datasheet from Point Mobile homepage
Check the NFC capability in DATA CAPTURE section
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. Refer to Supported NFC Tag Type(Login required)to find compatible NFC technology with Android powered Point Mobile devices. | |
Cause 3. NFC app works abnormally | Solution: Check if the app you use to get NFC tag information works properly. You can demonstrate the NFC feature by NFC Demo app. Go to EmKit > NFC Demo. Refer toNFC Demo guide (Login required) to find how to use NFC Demo app. If the NFC feature works, you can find the data as below screen.
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Cause 4. Read only tag |
Not Resolved?
Refer to similar troubleshooting guides.
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