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When you encounter some system bug, you should reproduce bug to find what step causes bug.
You don't need to reproduce condition or step perfectly, but describe your action or event as detail as possible.
If you success to reproduce the bug, it's time to get BugReport file that contains bug log.
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Saving BugReport file takes about 2 minutes and you can see a notification when save process is complete.
Attach File to Portal
Step 1. Find File
Open root folder of internal storage using file explorer.
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Step 2. Attach file
UI Button color turquoise newWindow true title Ticketing Portal url http://ticket.solution-pointmobile.co.kr:8060/servicedesk/customer/portal/2
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