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Comment: Android 스크린샷 및 설명 업데이트

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UI Tabs
UI Tab
titleAndroid
UI Steps
sizesmall
UI Step

Execute EmKitImage Modified - EmKit is the pre-installed solution on all Point Mobile's android devices. You can find the EmKit on the home screen usually.

UI Step

Navigate to System Information Menu

UI Step

Tap 'Save to file' - Once you tap 'Save to file', the . the system makes the file automatically.

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UI Step

Find File - Execute FileExplorer and go to the root folder of internal storage

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You can find devinfo.html file.

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UI Tab
titleWEH
UI Steps
sizesmall
UI Step

Go to Start > Settings > System

UI Step

Select DevInfo and Tap Save to File on the bottom of the screen


UI Step

You can find the DevInfo file in the root directory of the device storage as TXT format



UI Tab
titleWin CE
UI Steps
sizesmall
UI Step

Go to Start > Settings > Control Panel

UI Step

Select DevInfo and tap the SAVE TO FILE

UI Step

You can find the DevInfo file in the root directory of the device storage as TXT format

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Copy the DevInfo file to your PC and attach the DevInfo file to us via Ticketing System portal or email.

How to Attach File to Portal

UI Button
colorturquoise
newWindowtrue
titleTicketing Portal
urlhttp://ticket.solution-pointmobile.co.kr:8060/servicedesk/customer/portal/2

Click the above button to go to Point Mobile's technical support ticketing portal.  

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Drag and drop file or click 'browse' to attach the file.

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Don't forget you should also upload bug report file containing reproduced bug log.

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