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When you encounter some system bug, you should reproduce bug to find what step causes bug.
You don't need to reproduce condition or step perfectly, but describe your action or event as detail as possible.
If you success to reproduce bug, it's time to get BugReport file that contains bug log.
Follow These Steps to Get BugReport File
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1. Open EmKit
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Emkit is pre-installed solution on all Point Mobile's android device.
You can find EmKit in home screen usually.
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2.
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Tap Take Bug Report Menu
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3. Check Dialog and Complete Notification
Tap Save Button in dialog to save BugReport file.
Saving BugReport file takes about 2 minutes and you can see a notification when save process is complete.
Send File To Us
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1. Find File
Using file explorer, find BugReport file. It will be saved to BugReport folder of storage as zip file format.
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2. Upload File
Upload file
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at HERE.
Don't forget you should also upload device information file.
Please refer to article below that is about 'How to get DevInfo file'.
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