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To find cause of problem that you have with your device, we need to know about your device information like kernel version, status of each hardware component... etc.
You can simply let us know these information by 'DevInfo.html' file.


Follow Steps below to Get 'DevInfo.html' File


Step 1. Open EmKit

EmKit is pre-installed solution on all Point Mobile's android device. You can find EmKit in home screen usually.


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Step 2. Go to System Information Menu

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Step 3. Tap Save to file

Once you tap 'Save to file', system make file automatically.
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Send File To Us!


Step 1. Open root folder of Internal Storage With File Explorer

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Step 2. Upload

files

file at Point Mobile dropbox account

https://www.dropbox.com/request/oNKXOiWkWH2ZrJBwNjXa
Please upload file HERE