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You should check your SIM card first. Insert the SIM card into other android devices and test whether devices can connect to the 3G/4G network or not.

If other devices can connect to the network, follow these steps with your Point Mobile device to check and update APN settings.

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Note

Note the APN information in the Android device you tested

UI Steps
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Navigate to Settings >

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Network &

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Internet > Mobile network in Point Mobile device

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Tap Advanced to view more detail setting menus and select Access Point Names

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UI Step

Tap + icon to add new APN information

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Input the APN information that is set to the device which you tested and try to connect to the network

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If you succeed to connect

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, please share this APN information with us. We will fix and update

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it in the next OS image update

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You have other problems with the network, please refer to these articles below.

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