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ISSUE

  • Cannot connect with Bluetooth devices


APPLIES TO

Page properties
hiddentrue
Model

Common

All Android powered Point Mobile devices



Troubleshooting Steps


CauseSolution
1Interference of other Bluetooth devices

Disconnect all Bluetooth devices

Disconnect all connected Bluetooth devices from Settings > Connected
devices.

2Temporary Bluetooth issue

Turn off and on the Bluetooth

You can turn on and off the Bluetooth easily in the Quick setting panel.

  1. Swipe down the screen.
  2. Turn off the Bluetooth icon Image Modified from the Quick setting panel.
    Green icon means the feature is turned on.
    Image Modified
  3. Turn it on again.
3Connection issue with the Bluetooth device

Forget the Bluetooth devices and reconnect

The previous connection between the device and the Bluetooth device may affect the next connection. To forget the Bluetooth device,

  1. Go to Settings > Connected devices.
  2. Tap Image Modified icon next to the Bluetooth device name from PREVIOUSLY CONNECTED DEVICES list.
    Image Modified

  3. Tap FORGET.
  4. Tap FORGET DEVICE in the dialog.
4Temporary system issue

Reboot the device

Press and hold the power button, and tap Power > Restart to reboot the device.

5Bluetooth app data issue

Clear Bluetooth app data

  1. Go to Settings > Apps & notifications.
  2. Tap SEE ALL n APPS or tap App info.
    Image Modified

  3. Tap Image Modified and select Show system.
    Image Modified

  4. Select Bluetooth among the app list.
  5. Tap Storage & cache.
  6. Tap CLEAR STORAGE.
    Image Modified
6Repair or analysis required

Contact local reseller

If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue.





Not Resolved?

Refer to similar troubleshooting guides.

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