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ISSUE

  • Wi-Fi Roaming issue between Cisco AP and WEH or WCE device.



APPLIES TO

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hiddentrue
ModelWEH/WCE

WEH, WCE devices

RESOLUTION




Troubleshooting Steps


Cause
.
Solution
1Compatibility issue on Aironet IE
Solution:

Turn off Aironet IE

If you have a Wi-Fi roaming issue between Cisco AP and WEH or WCE devices, please turn off the Aironet IE on the Cisco AP side.

There may be a compatibility issue caused by Aironet IE. When you turn off this feature, Wi-Fi performance improves on WEH and WCE system.


Please find more information on the below webpage. Click the button and find Aironet IE section.

UI Button
colorblue
iconlink
titleCisco Wireless Controller
urlhttps://www.cisco.com/c/en/us/td/docs/wireless/controller/best-practices/base/b_bp_wlc/infrastructure.html





Not Resolved?

Refer to similar troubleshooting guides.

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