Page History
ISSUE
Device The device does not turn on by pressing the power button.
RESOLUTION
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APPLIES TO
Point Mobile Devices
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RESOLUTION
Follow the steps until your device can turn on
A. Press and hold the Power First, try holding down POWER button for 12 seconds. This
- It usually restarts the device
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B. Charge your device
- Connect your device to an AC/DC power source or cradle
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- for charging it
- If charge LED indicator flash red
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- ,
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- the
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- device is in
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- charging mode
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- Charge the
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- device for a while and try to turn on
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- it
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Use an original charger from the Point Mobile. Other chargers may damage the device. Also, make sure the charger is not wet. |
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C. Press the Reset Hole & Try to turn on without battery
- Open the battery cover and remove the battery
- Find the reset button and press it to clear all flash memory
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Then, insert the battery and go to Settings > Battery to check battery status.
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- Plug the AC/DC power source to your device and try to turn on without battery
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If you can turn on your device in step C, plug the other battery which works properly and try to boot the device a. Can turn on with the new battery - the previous battery might have a problem. Check Serial Number of it and request the replacement. b. Still Cannot turn on the device - the battery connector of the device might have a problem. Request the repair |
D. Request the repair
- If you cannot boot your device even though you tried A~C steps, there might be a problem with I/O connector of your device
- Request the repair
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