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ISSUE

  • Bluetooth device cannot connect with PM500



APPLIES TO

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Model

PM500

PM500

RESOLUTION




Troubleshooting Steps



CauseSolution
1
.
Not supported Bluetooth specification
Solution:

Check the Bluetooth device conditions

PM500 only supports the Bluetooth devices with following conditions.

  • SPP profile
  • Bluetooth 4.1 and higher
  • Not “Just-work” pairing method

Just works devices include devices that do not have screen such as Bluetooth speaker and Bluetooth headset, etc.

Not Resolved?
2Try the common Bluetooth connection troubleshooting steps referring to [Common] Cannot connect Bluetooth devices 





Refer to similar troubleshooting guides.

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