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ISSUE

  • Cannot connect with Bluetooth devices


APPLIES TO

Page properties
hiddentrue
Model

Common

All Android powered Point Mobile devices



Troubleshooting Steps

RESOLUTION

CauseSolution
1Interference of other Bluetooth devices

Disconnect all Bluetooth devices

Disconnect all connected Bluetooth devices from Settings > Connected
devices.

2Temporary Bluetooth issue

Turn off and on the Bluetooth

Turn

You can turn on and off the Bluetooth

and turn on again.

You can switch the Bluetooth in Quick Setting Panel or Settings > Connected devices.

easily in the Quick setting panel.

  1. Swipe down the screen.
  2. Turn off the Bluetooth icon Image Added from the Quick setting panel.
    Green icon means the feature is turned on.
    Image Added
  3. Turn it on again.
3Connection issue with
Solution 2. Forget
the Bluetooth device

Forget the Bluetooth

device from the 

devices and reconnect

The previous connection between the device and the Bluetooth device may affect the next connection. To forget the Bluetooth device,

  1. Go to Settings 
Settings
  1. > Connected devices.
  2. Tap
the gear icon from the paired devices list, and tap FORGET.

Image Removed

And try to connect the device again.

Solution 3. Clear Bluetooth app data

If the Bluetooth app has a problem. Clear the Bluetooth app data and try to connect the device again.

  1. Image Added icon next to the Bluetooth device name from PREVIOUSLY CONNECTED DEVICES list.
    Image Added

  2. Tap FORGET.
  3. Tap FORGET DEVICE in the dialog.
4Temporary system issue

Reboot the device

Press and hold the power button, and tap Power > Restart to reboot the device.

5Bluetooth app data issue

Clear Bluetooth app data

  1. Go to Settings > Apps & notifications.
  2. Tap SEE ALL n APPS or tap App info.
    Image Added

  3. Tap Image Added 
Go to Settings > Apps & notifications.
Image Removed
Tap See all xx apps.
Image Removed
Tap the More Options (three dots) on the upper-right side of the screen,
  1. and select Show system.
Image Removed
  1. Image Added
Find

  2. Select Bluetooth among the
Bluetooth
  1. app
and select. Then, tap Storage.
Image Removed
  1. list.
  2. Tap Storage & cache.
  3. Tap CLEAR
STORAGE to clear the data
  1. STORAGE.

Solution 4. Reset Network settings

The Bluetooth settings may have a problem. Reset the network settings and try to connect the device again.

UI Text Box
typewarning

Network settings reset erases: 

  • Wi-Fi network names and passwords
  • Bluetooth device connections and preferences
  • VPN settings, etc.
  • Mobile network preferences, etc.

Please backup the important data before performing the reset.

To reset the network settings,

Go to Settings > System.
Expand Advanced and select Reset options.
Image Removed
Tap Reset Wi-Fi, Bluetooth (or Reset Wi-Fi, mobile & Bluetooth).
Image Removed
  • Tap RESET SETTINGS and confirm.
    Image Removed
    1. Image Added
    6Repair or analysis required

    Contact local reseller

    If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue.





    Not Resolved?

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