Page History
ISSUE
- Battery drains too fast compared to the device used time.
APPLIES TO
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Point Mobile Android devices
Troubleshooting Steps
| Cause | Solution | |
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| 1 | High power consumption of specific apps | Close all apps Some apps consume power during background running. To close all apps,
If you want to find the battery usage statistic, refer to Checking Battery Usage chapter in Battery Management - Checking Lifetime and Usage. If you are not using the app on the foreground but the app uses the battery high, you should report the extraordinary battery usage to IT administrator and ask to optimize the app. |
| 2 | Temporary system issue | Perform factory reset Find the right model from the How to Factory Reset, and perform a factory reset. |
| 3 | Battery is end-of-life | Replace the battery (Android 9 and above) Check the battery age from EmKit > EmHealthReport. Install the new battery and try to charge it again. |
| 4 | Repair or analysis required | Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue. |
Cause 1. Some apps use battery high
Solution: Optimize the App
Check the battery usage statistic referring to Checking Battery Usage chapter in Battery Management - Checking Lifetime and Usage.
If you are not using the app on the foreground but the app uses the battery high, you should report the extraordinary battery usage to IT administrator and ask to optimize the app.
Cause 2. End of Life of Battery
Solution: Replace the battery
Check the battery lifetime referring to one of the following articles.
- Manage Optimal Battery Health, EmHealthReport
- Checking Battery Lifetime chapter in Battery Power Management and Battery Usage Location
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Not Resolved?
Refer to similar troubleshooting guides.
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