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<div class="q_depth1">    .q_depth3 {
    <span style="font-size: 14pt; font-weight: bold;">Q1. Select a problem type you have</span><br>    background-color: rgb(242, 242, 242, 1);
        padding: 15px;
    <input type="radio" id="q_detph1_0" name="q_depth1" value="0" onclick="select_depth1(this.value)"> margin-top: 5px;
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    <input type="radio" id="q_depth1_1" name="q_depth1" value="1" onclick="select_depth1(this.value)">
    <label class="radioLabel_dpt1" for="q_depth1_1">Device operates abnormally</label><br>
    <input type="radio" id="q_depth1_2" name="q_depth1" value="2" onclick="select_depth1(this.value)">
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        etc.)</label><br>padding: 15px;
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    <label class="radioLabel_dpt1" for="q_depth1_3">Device have a power-related problem</label>}

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<div class="q_depth2depth1" id="div_q_depth2_1">
    <span style=">
    <span style="font-size: 14pt; font-weight: bold;">Q2>Q1. WhatSelect the featuretype hasof ayour problem?<device</span><br>
    <input type="radio" id="q_detph21detph1_0" name="q_depth2_1depth1" value="0Andr" onclick="select_depth2depth1(this.value)">
    <label class="radioLabel_dpt2dpt1" for="q_detph21detph1_0">System>Android features<device</label><br>
    <input type="radio" id="q_depth21depth1_1" name="q_depth2_1depth1" value="1BTRe" onclick="select_depth2depth1(this.value)">
    <label class="radioLabel_dpt2dpt1" for="q_depth21depth1_1">Other features & App features<>Bluetooth scanner</label><br>
    <input type="radio" id="q_depth21depth1_2" name="q_depth2_1depth1" value="2RFRe" onclick="select_depth2depth1(this.value)">
    <label class="radioLabel_dpt2dpt1" for="q_depth21depth1_2">Scanner<>RFID reader</label><br>
    <input type="radio" id="q_depth21depth1_3" name="q_depth2_1depth1" value="3Mpos" onclick="select_depth2depth1(this.value)">
    <label class="radioLabel_dpt2dpt1" for="q_depth21depth1_3">Keypad<>Mobile POS</label>
</div>

<div classlabel><br>
    <input type="radio" id="q_depth1_depth24" idname="div_q_depth2_2depth1" value="Lega" onclick="select_depth1(this.value)">
    <span<label styleclass="font-size: 14pt; "radioLabel_dpt1" for="q_depth1_4">Legacy (WCE, WEH)</label>
</div>

<div class="q_depth2" id="div_q_depth2_Andr">
    <!--Depth1에서 Android device 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
    <input type="radio" id="q_detph22detph2_Andr_0" name="q_depth2_2Andr" value="0Pwer" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_detph2_detph22Andr_0">Newtork (Wi-Fi, LTE...)<>Power-related features</label><br>
    <input type="radio" id="q_depth22depth2_Andr_1" name="q_depth2_2Andr" value="1Wire" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth22depth2_Andr_1">Bluetooth<>Wireless features</label><br>
    <input type="radio" id="q_depth2_depth22Andr_2" name="q_depth2_2Andr" value="2Scan" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_depth22Andr_2">NFC<>Scanner</label><br>
    <input type="radio" id="q_depth2_depth22Andr_3" name="q_depth2_2Andr" value="3Sysm" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_depth22Andr_3">RFID<>System features</label>
</div>

<div class="q_depth2label><br>
    <input type="radio" id="div_q_depth2_3">
    <span style="font-size: 14pt; font-weight: bold;">Q2. What kind of model you use?</span><br>
    <input type="radio" id="q_detph23_0" Andr_4" name="q_depth2_3Andr" value="0Othe" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_detph23depth2_Andr_04">Android device</label><br>
    <input type="radio>Other features</label>
</div>

<div class="q_depth2" id="q_depth23_1" name="div_q_depth2_3Read" value="1" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth23_1">Bluetooth scanner</label><br>>
    <!--Depth1에서 BT scanner 또는 RFID reader 선택 시-->
    <input<span typestyle="radio" font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
    <input type="radio" id="q_depth23detph2_Read_20" name="q_depth2_3Read" value="2Pwer" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_detph2_depth23Read_20">RFID>Power-related reader<features</label><br>
	    <input type="radio" id="q_depth2_depth23Read_31" name="q_depth2_3Read" value="3Conn" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_depth23Read_31">Legacy Model</label>
</div>


<div class="q_depth3" id="div_q_depth3_1">
    <span style="font-size: 14pt; font-weight: bold;">Q3. What kind of model you use?</span><br>>Connection</label><br>
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    <label class="radioLabel_dpt3dpt2" for="q_detph3depth2_Read_02">Android device<>Reading</label><br>
    <input type="radio</div>

<div class="q_depth2" id="q_depth3_1" name="q_depth3" value="1" onclick="select_depth3(this.value)div_q_depth2_Mpos">
    <label class="radioLabel_dpt3" for="q_depth3_1">Bluetooth scanner</label><br><!--Depth1에서 POS 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
    <input type="radio" id="q_depth3_2" name="q_depth3" value="2" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_2">RFID reader</label>
</div>
<br>="radio" id="q_detph2_Mpos_0" name="q_depth2_Mpos" value="Pwer" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_detph2_Mpos_0">Power-related features</label><br>
    <input type="radio" id="q_depth2_Mpos_1" name="q_depth2_Mpos" value="Wire" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_1">Wireless features</label><br>
    <input type="radio" id="q_depth2_Mpos_2" name="q_depth2_Mpos" value="Scan" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_2">Scanner</label><br>
    <input type="radio" id="q_depth2_Mpos_3" name="q_depth2_Mpos" value="Sysm" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_3">System features</label><br>
    <input type="radio" id="q_depth2_Mpos_4" name="q_depth2_Mpos" value="Prnt" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_4">Printer features</label><br>
    <input type="radio" id="q_depth2_Mpos_5" name="q_depth2_Mpos" value="Othe" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_5">Other features</label>
</div>


<div class="q_depth3" id="div_q_depth3_Pwer">
    <!--Depth2에서 Power 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
    <input type="radio" id="q_detph3_Pwer_0" name="q_depth3_Pwer" value="Boot" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_detph3_Pwer_0">Booting issue</label><br>
    <input type="radio" id="q_depth3_Pwer_1" name="q_depth3_Pwer" value="Chrg" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Pwer_1">Charging issue</label><br>
    <input type="radio" id="q_depth3_Pwer_2" name="q_depth3_Pwer" value="Othe" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Pwer_2">Other issues</label>
</div>
<div class="q_depth3" id="div_q_depth3_Wire">
    <!--Depth2에서 Wireless 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
    <input type="radio" id="q_detph3_Wire_0" name="q_depth3_Wire" value="Wifi" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_detph3_Wire_0">Wi-Fi issue</label><br>
    <input type="radio" id="q_depth3_Wire_1" name="q_depth3_Wire" value="Blue" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Wire_1">Bluetooth issue</label><br>
    <input type="radio" id="q_depth3_Wire_2" name="q_depth3_Wire" value="Mdta" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Wire_2">Mobile data / GPS issue</label><br>
    <input type="radio" id="q_depth3_Wire_3" name="q_depth3_Wire" value="NFCi" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Wire_3">NFC issue</label>
</div>
<div class="q_depth3" id="div_q_depth3_Othe">
    <!--Depth2에서 other 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
    <input type="radio" id="q_detph3_Othe_0" name="q_depth3_Othe" value="Butn" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_detph3_Othe_0">Button issue</label><br>
    <input type="radio" id="q_depth3_Othe_1" name="q_depth3_Othe" value="Port" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_1">Communication port / SD Card issue</label><br>
    <input type="radio" id="q_depth3_Othe_2" name="q_depth3_Othe" value="Disp" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_2">Display / Touch issue</label><br>
    <input type="radio" id="q_depth3_Othe_3" name="q_depth3_Othe" value="Came" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_3">Camera issue</label> <br>
    <input type="radio" id="q_depth3_Othe_4" name="q_depth3_Othe" value="Othe" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_4">Other issues</label>
</div>
<br>

Divbox

class	articleList_Andr_Pwer_Boot

Andr / MPos + Pwer + Boot

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Common Solutions

Content by Label

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Solutions for Specific Models

Content by Label

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Andr / MPos + Pwer + Chrg

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Solutions for Specific Models

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class	articleList_Andr_Pwer_Othe

Andr / MPos + Pwer + Othe

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Solutions for Specific Models

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class	articleList_Andr_Wire_Wifi

Andr / MPos + Wire + Wifi

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Solutions for Specific Models

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articleList_00

Divbox

class	articleList_Andr_Wire_Mdta

Andr / MPos + Wire + Mdta

Divbox

class

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Solutions for Specific Models

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Divbox

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Andr / MPos + Wire + Blue

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Solutions for Specific Models

Content by Label

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class	articleList_02_Andr_Wire_NFCi

Andr / MPos + Wire + NFCi

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Solutions for Specific Models

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articleList_03

class		articleList_Andr_Scan

Andr / MPos + Scan

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Solutions for Specific Models

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class	articleList_10_Andr_Sysm

Andr / MPos + Sysm

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Solutions for Specific Models

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class	articleList_11_Andr_Othe_Butn

Andr / MPos + Othe + Butn

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Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label in ("Andr","Mpos") and label = "depth1-1Othe" and label = "depth2-1Butn" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "depth1-1" in ("Andr","Mpos") and label = "depth2-1Othe" and label ! = "commonButn"

Divbox

class	articleList_12Andr_Othe_Port

Andr / MPos + Othe + Port

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Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" "troubleshooting" and label in ("Andr","Mpos") and label = "depth1-1Othe" and label = "depth2-2Port" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "depth1-1" in ("Andr","Mpos") and label = "depth2-2Othe" and label ! = "commonPort"

Divbox

class	articleList_13_Andr_Othe_Disp

Andr / MPos + Othe + Disp

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Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label in ("Andr","Mpos") and label = "depth1-1Othe" and label = "depth2-3Disp" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "depth1-1" in ("Andr","Mpos") and label = "depth2-3Othe" and label ! = "commonDisp"

Divbox

class	articleList_20_Andr_Othe_Came

Andr / MPos + Othe + Came

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Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label in ("Andr","Mpos") and label = "depth1-2Othe" and label = "depth2-0Came" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "depth1-2" in ("Andr","Mpos") and label = "depth2-0Othe" and label ! = "commonCame"

Divbox

class	articleList_210Andr_Othe_Othe

Andr / MPos + Othe + Othe

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Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "depth1-2" in ("Andr","Mpos") and label = "depth2-1Othe" and label = "depth3-0Othe" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and AND label != "depth1-2common" and label = "depth2-1" in ("Andr","Mpos") and label = "depth3-0Othe" and label ! = "commonOthe"

Divbox

class	articleList_211_BTRe_Pwer

BTRe + Pwer

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Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "depth1-2BTRe" and label = "depth2-1" and label = "depth3-1"Pwer"

Divbox

class	articleList_212_BTRe_Conn

BTRe + Conn

Find troubleshooting guide

Common

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
sort	title
reverse	true
excludeCurrent	true		true
cql	cql	label = "troubleshooting" and label = "depth1-2" and label = "depth2-1troubleshooting" and label = "depth3-2BTRe" and label = "rfidreaderConn"

Divbox

class	articleList_22BTRe_Read

BTRe + Read

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Common Solutions

Content by Label

showLabels	false
showSpace	false
sort	title
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "depth1-2BTRe" and label = "depth2-2" and label = "common"Read"

articleList_23

Divbox

class	articleList_RFRe_Pwer

RFRe + Pwer

Find troubleshooting guide

Common SolutionsSolutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "depth1-2RFRe" and label = "depth2-2Pwer" and label ! = "common"

Divbox

class

Find troubleshooting guide

Common SolutionsSolutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and AND label != "depth1-2common" and label = "depth2-3RFRe" and label = "commonPwer"

articleList_30

Divbox

class	articleList_RFRe_Conn

RFRe + Conn

Find troubleshooting guide

Common SolutionsSolutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "depth1-2RFRe" and label = "depth2-3Conn" and label ! = "common"

Divbox

class

Find troubleshooting guide

Common SolutionsSolutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "depth1-3RFRe" and label = "depth2-0" and label = "common"Conn"

Divbox

class	articleList_RFRe_Read

RFRe + Read

Find troubleshooting guide

Common SolutionsSolutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "depth1-3RFRe" and label = "depth2-0Read" and label ! = "common"

Divbox

class	articleList_31

Find troubleshooting guide

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and AND label != "depth1-3common" and label = "depth2-1RFRe" and label ! = "commonRead"

Divbox

class	articleList_32_Mpos_Prnt

MPos + Prnt

Find troubleshooting guide

Common Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and AND label != "depth1-3common" and label = "depth2-2Mpos" and label = "rfidreaderPrnt"

Divbox

class	articleList_33Lega

Lega

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Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "depth1-3Lega" and label = "depth2-3common"

HTML

<div id="raiseTicket_div" style="display: none;">
    <span style='font-weight: bold; font-size: 13pt;'>Can't Find a Solution?</span><br>
	Then, please raise a ticket to <a
        href='https://pm-community.atlassian.net/servicedesk/customer/portal/1' style='font-weight: bold;'>Technical
        Support Ticketing System</a>.<br>
    When you raise a ticket, attach the following information.
    <ul style='font-weight: bold;'>
        <li>DevInfo.html (<a
                href='http://post.solution-pointmobile.co.kr:8040/display/faq/DevInfo+%3A+How+to+Get+Device+Information+File'>How
                to take?</a>)</li>
        <li>Log files (<a href='http://post.solution-pointmobile.co.kr:8040/pages/viewpage.action?pageId=66060631'>Take
                using LogTrace / EmLogTool</a>)</li>
    </ul>
</div>

...

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Old Version 36

New Version 37

Key

Andr / MPos + Pwer + Boot

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Andr / MPos + Pwer + Chrg

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Andr / MPos + Pwer + Othe

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Andr / MPos + Wire + Wifi

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Andr / MPos + Wire + Mdta

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Andr / MPos + Wire + Blue

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Andr / MPos + Wire + NFCi

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Andr / MPos + Scan

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Andr / MPos + Sysm

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Andr / MPos + Othe + Butn

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Andr / MPos + Othe + Port

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Andr / MPos + Othe + Disp

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Andr / MPos + Othe + Came

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Andr / MPos + Othe + Othe

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BTRe + Pwer

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BTRe + Conn

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BTRe + Read

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Common Solutions

RFRe + Pwer

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RFRe + Conn

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RFRe + Read

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MPos + Prnt

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Lega

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