Page History
ISSUE
- Failed to turn on device
- Device does not start
APPLIES TO
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All Point Mobile devices
RESOLUTION
| Cause 1. Not enough battery | |
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Solution: Charge the device for a while If the device does not respond at all or the Power LED blinks five times, it may indicate the battery is too low to turn on the device. Charge the device using power adapter or charging cradle for a while, and try again. | |
| Cause 2. Freeze System | |
Solution: Reset Power If no LED blinks and the device still does not respond, the system might be in a freezing state. A. Press and hold the power button for 12 seconds. B. Press Reset hole hole (Only for PM70, PM80, PM66, PM85, PM90, PM75) | |
| Cause 3. Battery issue | |
Solution: Change battery to a new one If the device can be turned on after battery replacement, the battery may have a problem with the connector or others. | |
Cause 4. Hardware issue | |
Solution: Request repair If you cannot boot your device even though you tried the above solutions, there might be a problem with hardware (battery connector, etc.). In this case, request the repair to Point Mobile repair center. | |
Not Resolved?
Refer to similar troubleshooting guides.
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