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UI Text Box
sizemedium
typenote

Before Start: Check the OS / Firmware version first. Update your device if it is not latest version.

  • Check Latest Version: Check if the available version is displayed in System > System updates > FOTAtab.
HTML
<script>
 
   $(function () {
	
 	       var boxes = $("[class*='articleList']");
        var questions2 = $('div[class=q_depth2]');
        var questions3 = $('div[class=q_depth3]');
	var div_ticketnotice = $("#raiseTicket_div");


        for (var i = 0; i < boxes.length; i++) {
            boxes[i].style.display = "none";
        }

        for (var j = 0; j < questions2.length; j++) {
            questions2[j].style.display = "none";
        }

        for (var r = 0; r < questions3.length; r++) {
            questions3[r].style.display = "none";
        }
 
	div_ticketnotice.style.display = "none";


    });
	
    function select_depth1(value) {
        var dataIndex = value;
        var depth2;
        var q_depth2_list = document.getElementsByClassName('q_depth2');
        var q_depth3_list = document.getElementsByClassName('q_depth3');
	var ticketNotice = $('#raiseTicket_div');

    $
        $("input:radio[name*='q_depth2']").prop('checked', false);
        $("input:radio[name*='q_depth3']").prop('checked', false);

        for (var i = 0; i < q_depth2_list.length; i++) {
            q_depth2_list[i].style.display = "none";
        }
        for (var j = 0; j < q_depth3_list.length; j++) {
            q_depth3_list[j].style.display = "none";
    }
	ticketNotice.style.display =    }
        $('#raiseTicket_div').css("display", "none");

        var boxes = $("[class*='articleList']");
        for (var i = 0; i < boxes.length; i++) {
            boxes[i].style.display = "none";
        }

        if (dataIndex == 0 | dataIndex == 1) {

            depth2 = document.getElementById('div_q_depth2_1');
            depth2.style.display = '';
    }
    }
        else if (dataIndex == 2) {
            depth2 = document.getElementById('div_q_depth2_2');
            depth2.style.display = '';
        }
        else {
            depth2 = document.getElementById('div_q_depth2_3');
            depth2.style.display = '';
        }
    }

    function select_depth2(value) {
        var dataIndex = value;
        var depth1_value = $('input[name=q_depth1]:checked').val();
        var open_articleList;
 	
        var ticketNoticeboxes = $('#raiseTicket_div'"[class*='articleList']");

    var boxes = $("[class*='articleList']");

    for (var i = 0; i < boxes.length; i++) {
            boxes[i].style.display = "none";
        }

        var q_depth3_list = document.getElementsByClassName('q_depth3');
        for (var j = 0; j < q_depth3_list.length; j++) {
            q_depth3_list[j].style.display = "none";
    }
 	
	ticketNotice.style.display = "none";    }

    if (depth1_value == 2 & $('#raiseTicket_div').css("display", "none");

        if (depth1_value == 2 & dataIndex == 1) {
            var depth3 = document.getElementById('div_q_depth3_1');
            depth3.style.display = '';

        } else {
            var list_num = depth1_value + '' + dataIndex;
            open_articleList = document.getElementsByClassName('articleList_' + list_num);

            open_articleList[0].style.display = '';
		ticket_notice.style.display = ''            $('#raiseTicket_div').css("display", "");
        }

    }

    function select_depth3(value) {
        var dataIndex = value;
        var depth1_value = $('input[name=q_depth1]:checked').val();
        var depth2_value = $('input[name=q_depth2_2]:checked').val();

	var ticketNotice = $('#raiseTicket_div');

    var depth3 = var depth3 = depth1_value + '' + depth2_value;

        var open_articleList;

        var boxes = $("[class*='articleList']");
        for (var i = 0; i < boxes.length; i++) {
            boxes[i].style.display = "none";
        }

        open_articleList = document.getElementsByClassName('articleList_' + depth3 + '' + dataIndex);
        open_articleList[0].style.display = '';

	ticket_notice.style.display = '';       

        $('#raiseTicket_div').css("display", "");

    }

</script>

<style>
	    .radioLabel_dpt1 {
		        font-size: 10.5pt;
		        line-height: 1.8;
	    }

    .radioLabel_dpt2 {
		        font-size: 10.5pt;
		        line-height: 1.8;
	    }

    .radioLabel_dpt3 {
		        font-size: 10.5pt;
		        line-height: 1.8;
	    }

    .q_depth1 {
        background-color: rgb(242, 242, 242, 1);
        padding: 15px;
    }

    .q_depth2 {
        background-color: rgb(242, 242, 242, 1);
        padding: 15px;
        margin-top: 5px;
    }

    .q_depth3 {
        background-color: rgb(242, 242, 242, 1);
        padding: 15px;
        margin-top: 5px;
    }

    div[class*='articleList'] {
        border-left: 5px solid rgb(100, 150, 100, 1);
        background-color: rgb(200, 220, 200, 0.2);
        margin-top: 5px;
    }

	    #raiseTicket_div {
		        background-color: rgb(242200, 242220, 242200, 10.2);
        padding: 15px;
        margin-top: 5px;
	    }

</style>



<div class="q_depth1">
	    <span style="font-size: 14pt; font-weight: bold;">Q1. Select a problem type you have</span><br>
    <input type="radio" id="q_detph1_0" name="q_depth1" value="0" onclick="select_depth1(this.value)" >
        <label  class="radioLabel_dpt1" for="q_detph1_0">A device feature does not work</label><br>
    <input type="radio" id="q_depth1_1" name="q_depth1" value="1" onclick="select_depth1(this.value)" >
        <label  class="radioLabel_dpt1" for="q_depth1_1">Device operates abnormally</label><br>
    <input type="radio" id="q_depth1_2" name="q_depth1" value="2" onclick="select_depth1(this.value)" >
        <label  class="radioLabel_dpt1" for="q_depth1_2">Device cannot connect wireless communication (network, BT,
        etc.)</label><br>
    <input type="radio" id="q_depth1_3" name="q_depth1" value="3" onclick="select_depth1(this.value)" >
        <label  class="radioLabel_dpt1" for="q_depth1_3">Device have a power-related problem</label>
</div>

<div class="q_depth2" id="div_q_depth2_1">
    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature have problem?</span><br>
    <input type="radio" id="q_detph21_0" name="q_depth2_1" value="0" onclick="select_depth2(this.value)">
        <label class<label class="radioLabel_dpt2" for="q_detph21_0">System features</label><br>
    <input type="radio" id="q_depth21_1" name="q_depth2_1" value="1" onclick="select_depth2(this.value)">
        <label class="radioLabel_dpt2" for="q_depth21_1">Other features & App features</label><br>
    <input type="radio" id="q_depth21_2" name="q_depth2_1" value="2" onclick="select_depth2(this.value)">
        <label class="radioLabel_dpt2" for="q_depth21_2">Scanner</label><br>
    <input type="radio" id="q_depth21_3" name="q_depth2_1" value="3" onclick="select_depth2(this.value)">
        <label class="radioLabel_dpt2" for="q_depth21_3">Keypad</label>
</div>

<div class="q_depth2" id="div_q_depth2_2">
    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature have problem?</span><br>
    <input type="radio" id="q_detph22_0" name="q_depth2_2" value="0" onclick="select_depth2(this.value)">
        <label class="radioLabel_dpt2" for="q_detph22_0">Newtork (Wi-Fi, LTE...)</label><br>
    <input type="radio" id="q_depth22_1" name="q_depth2_2" value="1" onclick="select_depth2(this.value)">
        <label class="radioLabel_dpt2" for="q_depth22_1">Bluetooth</label><br>
    <input type="radio" id="q_depth22_2" name="q_depth2_2" value="2" onclick="select_depth2(this.value)">
        <label class="radioLabel_dpt2" for="q_depth22_2">NFC</label><br>
    <input type="radio" id="q_depth22_3" name="q_depth2_2" value="3" onclick="select_depth2(this.value)">
        <label class="radioLabel_dpt2" for="q_depth22_3">RFID</label>
</div>

<div class="q_depth2" id="div_q_depth2_3">
    <span style="font-size: 14pt; font-weight: bold;">Q2. What kind of model you use?</span><br>
    <input type="radio" id="q_detph23_0" name="q_depth2_3" value="0" onclick="select_depth2(this.value)">
        <label class="radioLabel_dpt2" for="q_detph23_0">Android device</label><br>
    <input type="radio" id="q_depth23_1" name="q_depth2_3" value="1" onclick="select_depth2(this.value)">
        <label class="radioLabel_dpt2" for="q_depth23_1">Bluetooth scanner</label><br>
    <input type="radio" id="q_depth23_2" name="q_depth2_3" value="2" onclick="select_depth2(this.value)">
        <label class="radioLabel_dpt2" for="q_depth23_2">RFID reader</label>
</div>


<div class="q_depth3" id="div_q_depth3_1">
    <span style="font-size: 14pt; font-weight: bold;">Q3. What kind of model you use?</span><br>
    <input type="radio" id="q_detph3_0" name="q_depth3" value="0" onclick="select_depth3(this.value)">
        <label class="radioLabel_dpt3" for="q_detph3_0">Android device</label><br>
    <input type="radio" id="q_depth3_1" name="q_depth3" value="1" onclick="select_depth3(this.value)">
        <label class="radioLabel_dpt3" for="q_depth3_1">Bluetooth scanner</label><br>
    <input type="radio" id="q_depth3_2" name="q_depth3" value="2" onclick="select_depth3(this.value)">
        <label class="radioLabel_dpt3" for="q_depth3_2">RFID reader</label>
</div>

<div id="raiseTicket_div">
	If you can't find a solution, please raise a ticket to <a href='https://pm-community.atlassian.net/servicedesk/customer/portal/1' style='font-weight: bold;'>Technical Support Ticketing System</a>.<br>
	When you raise a ticket, attach the following information.
	<ul style='font-weight: bold;'>
		<li>DevInfo.html (<a href='http://post.solution-pointmobile.co.kr:8040/display/faq/DevInfo+%3A+How+to+Get+Device+Information+File'>How to take?</a>)</li>
		<li>Log files (<a href='http://post.solution-pointmobile.co.kr:8040/pages/viewpage.action?pageId=66060631'>Take using LogTrace / EmLogTool</a>)</li>
	</ul>
</div>

Divbox
classarticleList_00

Find troubleshooting guide

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-0" and label = "depth2-0"

Divbox
classarticleList_01

Find troubleshooting guide

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-0" and label = "depth2-1"

Divbox
classarticleList_02

Find troubleshooting guide

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-0" and label = "depth2-2"

Divbox
classarticleList_03

Find troubleshooting guide

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-0" and label = "depth2-3"

articleList_00
Divbox
classarticleList_10

Find troubleshooting guide

Divbox
class

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-01" and label = "depth2-0"

Divbox
classarticleList_0111

Find troubleshooting guide

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-01" and label = "depth2-1"

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classarticleList_0212

Find troubleshooting guide

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-01" and label = "depth2-2"

Divbox
classarticleList_0313

Find troubleshooting guide

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-01" and label = "depth2-3"

Divbox
classarticleList_1020

Find troubleshooting guide

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-12" and label = "depth2-0"

Divbox
classarticleList_11210

Find troubleshooting guide

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" "troubleshooting" and label = "depth1-2" and label = "depth1depth2-1" and label = "depth2depth3-10"

Divbox
classarticleList_12211

Find troubleshooting guide

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-2" and label = "depth2-1" and label = "depth2depth3-21"

Divbox
classarticleList_13212

Find troubleshooting guide

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-2" and label = "depth2-1" and label = "depth2depth3-32"

Divbox
classarticleList_2022

Find troubleshooting guide

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-2" and label = "depth2-02"

Divbox
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Find troubleshooting guide

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-2" and label = "depth2-1" and label = "depth3-0"3"

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Find troubleshooting guide

Content by Label
showLabelsfalse
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reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-23" and label = "depth2-1" and label = "depth3-1"0"

Divbox
classarticleList_21231

Find troubleshooting guide

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-23" and label = "depth2-1" and label = "depth3-2"

Divbox
classarticleList_2232

Find troubleshooting guide

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-23" and label = "depth2-2"

Divbox
classarticleList_23

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-2" and label = "depth2-3"

Divbox
classarticleList_30

Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-3" and label = "depth2-0"

Divbox
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Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cqllabel = "troubleshooting" and label = "depth1-3" and label = "depth2-1"

label = "troubleshooting" and label = "depth1-3" and label = "depth2-2"
HTML
<div id="raiseTicket_div" style="display: none;">
    <span style='font-weight: bold;' font-size: 14pt;'>Can't Find a Solution?</span>
	If you can't find a solution, please raise a ticket to <a
        href='https://pm-community.atlassian.net/servicedesk/customer/portal/1' style='font-weight: bold;'>Technical
        Support Ticketing System</a>.<br>
    When you raise a ticket, attach the following information.
    <ul style='font-weight: bold;'>
        <li>DevInfo.html (<a
                href='http://post.solution-pointmobile.co.kr:8040/display/faq/DevInfo+%3A+How+to+Get+Device+Information+File'>How
                to take?</a>)</li>
        <li>Log files (<a href='http://post.solution-pointmobile.co.kr:8040/pages/viewpage.action?pageId=66060631'>Take
                using LogTrace / EmLogTool</a>)</li>
    </ul>
</div>
Divbox
classarticleList_32
Content by Label
showLabelsfalse
showSpacefalse
reversetrue
excludeCurrenttrue
cql