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ISSUE
- Scanner is not available with an aimer
APPLIES TO
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Android powered Point Mobile devices with scanner
RESOLUTION
When the device does not emit the aimer even if you press the scan button, check the following steps.
Cause 1. |
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If each step does not solve the problem, move on to the next step.
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Disabled aimer | |
Solution: Turn on aimer Navigate to ScanSettings > Options, and check if the Enable aimer switch is turned on.
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Cause 2. Abnormal Scansettings | |
Solution: Reset Scanner Settings Navigate to ScanSettings > About, and perform Factory reset. After reset, check if the aimer is emitted properly. | |
Cause 3. Issue with scanner module | |
If the | |
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above steps cannot solve the problem, it may be an issue with the scanner module. Request a module replacement to Point Mobile. |
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Not Resolved?
Refer to similar troubleshooting guides.
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