ISSUE
- The newer OS is released, but "Your device is up to date." is still displayed in System updates > FOTA
- Update progress does not proceed.
APPLIES TO
*You can check the OS version of your device in Settings > About phone or System > Build number
*PM550 under 55.06 version cannot user FOTA update. Please update the device with PFU file.
| Model | OS Versions requiring FOTA app update | |
|---|---|---|
| PM45 | Android 8 | 45.55 (Mar 12 2020) and earlier |
| Android 9 | 45.70 (Apr 08 2020) and earlier | |
| PM85 | Android 8 | 85.05 (Mar 11 2020) and earlier, or 85.17 (Sep 05 2023) |
| Android 9 | 85.20 (Apr 08 2020) and earlier, or 85.26 (Mar 31 2022) | |
| PM90 | Android 9 | 90.03 (May 21 2020) and earlier |
| PM550 | Android 7 | 55.06 (Aug 07 2019) ~ 55.09 (Jan 17 2020) |
Especially, if you are using PM85 A9 85.26 (Mar 31 2022) or PM85 85.17 (Sep 05 2023), refer to the following articles.
- PM85 A9 85.26 (Mar 31 2022): OS Update Process is Stuck (PM85 A9)
- PM85 A8 85.17 (Sep 05 2023): [PM85] "Error" displays when updating OS via FOTA
RESOLUTION
If you cannot update the OS version through FOTA, the device may have an old FOTA application.
Point Mobile have been released new FOTA application for enhanced security and issue fix.
So to perform OS update via FOTA, please download the latest FOTA application from Point Mobile Service Portal and install it on your device.
How to Install the APK File?
- Download the FOTA application APK file from the Point Mobile Service Portal > Download board > FOTA application.
- Copy the APK file to your device.
Go to FileExplorer
and install the APK file.
You may allow the Unknown sources setting value for installing the file.
After installing the new FOTA application, DISABLE the Unknown sources option for preventing security issues.
Warning Dialog Settings 
- After installing, Navigate to Settings > System > System Update.
(Same as previous FOTA)
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