ISSUE
- PM5 is not responsive even when pressing the trigger button
- +) PM5 is not responsive at the first triggering
APPLIES TO
PM5
Troubleshooting Steps
First of all, check the LED indicator when you press the button. If no LED lights, check the following items.
| Cause | Solution | |||||
|---|---|---|---|---|---|---|
| 1 | Battery fully discharged | Charge the scanner When the battery is fully discharged, PM5 cannot boot and perform scan action. In this case, charge the scanner for a while and try again. You can check the battery charging level by pressing the reset button on PM5 while charging.
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| 2 | Trigger accessory is not engaged properly | Reinstall the trigger accessory When the buttons on PM5 operates but the trigger button does not work, it means that the trigger accessory (single trigger or sled) is engaged not properly. In this case, reinstall the trigger accessory to confirm the connection between PM5.
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| 3 | Scan button of the trigger accessory fault | Check power delivery through trigger accessory Check if the trigger accessory can deliver the power to PM5 by connecting charger through the USB connector on the accessory. If the power is properly delivered, the scan button of the trigger accessory have a problem. | ||||
| 4 | Trigger accessory fault | Assemble another trigger accessory If you have another trigger accessory, install it instead of the current one and try again. If the PM5 scans a barcode properly with new trigger accessory, the trigger accessory have a problem. | ||||
| 5 | Repair or analysis required | Contact local reseller If you cannot solve the problem with the above steps, contact your local reseller to proceed repair or analyze the issue. |
