ISSUE

  • Failed to connect via Tap-to-Pair / Scan-to-Pair


APPLIES TO

PM5



Troubleshooting Steps


CauseSolution
1Incorrect Bluetooth mode
(Only when trying to Tap-to-Pair)

Change Bluetooth mode

If a 'connection failed' message appears when trying to connect PM5 using Ring Control app, it may because the incorrect Bluetooth mode.

Change the Bluetooth mode of PM5 with parameter barcode. Select a appropriate barcode and scan it by PM5.

SPP mode
HID mode
           

* If you want to use RingControl (Lite) app, the PM5 must be SPP mode.


Which Mode is Appropriate?

Refer to the below table to determine which mode is appropriate for your usage of PM5.


Only for ScanningFor configuring PM5
(Using RingControl (Lite) app)
Point Mobile host deviceHID modeSPP mode
Non Point Mobile host deviceHID modeSPP mode



2Problem with previous connection

Forget the PM5 from paired devices list

If the PM5 and the host device have ever been connected, forget (delete) the PM5 from the host device's paired list and try again. You can delete from the Settings or RingControl.

  • Delete from Settings

Go to Bluetooth settings > select PM5 from paired device list > Tap Forget or Unpair.

  • Delete from RingControl

Launch Ring Control > Tap Pairing another Ring Scanner > Swipe the screen to left, and long-press the PM5 among the list > Tap FORGET DEVICE.





Refer to similar troubleshooting guides.

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