ISSUE

After connecting PM3 to PC with HID mode, MS office log-in popup is displayed on PC continuously whenever scanning the barcode.


APPLIES TO

PM3



Troubleshooting Steps


CauseSolution
1Wrong Connect OS Setting

Change Connect OS

  1. Press UP and DOWN button simultaneously to navigate to settings
  2. Go to Admin Menu > Bluetooth > HID Settings > Connect OS
  3. Select Windows and save the setting


Refer to the below descriptions to find proper setting value.

  • Android: Default value for compatibility with Android devices. No special features.
  • iOS: Have SIP show/hide toggle feature by UP button.
  • Windows: Fixed input program issues version. Additional features like unconditional wake-up nulls action added.




Refer to similar troubleshooting guides.

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