ISSUE

APPLIES TO

PM3

	Cause	Solution
1	Failed to Scan	Try again If the scan LED (marked with ) on the PM3 blinks red once when you scan a barcode, it means the scanning failed. Try again aiming the barcode properly while keeping the distance enough.
2	Disabled symbology	Enable the symbology Find out the symbology type of the barcode you want to scan. And then, navigate to Admin Menu > Barcode / Scan > Symbologies and check if the symbology is enabled or not. (There is an asterisk mark (*) at the enabled symbology.) If disabled, press scan button to enable the symbology and try to scan the barcode again.
3	Bluetooth not connected	Connect Bluetooth Check if the PM3 is connected to a host device. When the PM3 is connected to a host device properly, the Bluetooth LED indicator (marked with) lights blue.
4	Configuration issue	Reset PM3 If the problem is still there, perform the factory reset. There might be a configuration that affects scanning behavior. Navigate to Admin Menu > Sys. Setings > Factory Reset. Caution: After factory reset, all settings will be initialized, and the saved barcode in the storage will be deleted.