APPLIES TO

All Android powered Point Mobile devices

Troubleshooting Steps

	Cause	Solution
1	AP (Access Point) is too far	Move to place with strong signal or Change the AP If the AP you want to connect may be too far to connect. Move to a place closer to the AP or change to another nearby AP.
2	Connection issue with the SSID (Wi-Fi)	Forget the SSID and reconnect The previous connection between the device and the SSID may affect the next connection. To forget the SSID, Go to Settings > Network & internet. Select Wi-Fi. Touch and hold the SSID among the list. Tap Forget. Find the SSID among the list, and connect again.
3	Issue on certification exchange with AP	Set up the Date & Time same as the current time Set the data and time to same as the current time from Settings > System > Date & time.
4	Network issue	Reset Network Settings Go to Settings > System. Tap Advanced to expand more settings. Tap Reset options. Select Reset Wi-Fi, mobile & Bluetooth. Tap RESET SETTINGS, and tap the button again.
5	Repair or analysis required	Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue.