ISSUE

APPLIES TO

All POINT MOBILE L-POS device

	Cause	Solution
1	Low volume	Increase sound volume At low volume, you might not hear the sound clearly. Increase the volume from Settings > Sound or terminal control menu. To adjust the terminal sound Navigation bar, Tap to open the volume bar at the right side of the screen. Drag the volume bar to adjust volume or mute value with the following. Move up / down: Increase/decrease the value Done: Select
2	Interference by attachments	Remove attachments around the speaker Remove any objects or attachments near the speaker. Ensure that the speaker is not covered or blocked by any attachments.
3	Monitor is not connected properly	Reconnect the Monitor Check if the monitor is connected properly using a USB cable. Unplug the cable and reconnect it properly.
4	Temporary system issue	Reboot the terminal Press and hold the power button of the terminal until the power menu is shown, and tap Restart to reboot the terminal.
5	Repair or analysis required	Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue.